Luxury Experience Designer
About UJV
Who Are We?
Planning and managing a 5-star vacation from scratch requires expertise, cleverness, and a genuine passion for detail. That's what UJV is all about. UJV is a service-driven team of experts that work behind the scenes, engineering luxury travel experiences for advisors globally, so they can grow their business and fully satisfy their exclusive clients.
We are the luxury travel advisor’s right hand. How?
- UJV is a team of travel experts that advises and supports luxury travel advisors worldwide.
- We work behind the scenes as allies of top luxury travel advisors, to offer a 5 Star experience for their clients.
- We offer travel advisors the knowledge and tools needed to grow their business and better serve their exclusive clients.
- We offer an experience-centered service based on passion, expertise, integrity
- and attention to detail.
- We are willing to do the hard work in order to see our clients shine.
Role Mission
As a Lux Experience Designer, you will play a pivotal role in shaping unforgettable travel experiences for our discerning clientele. This role requires a blend of creativity, empathy, and a deep understanding of luxury travel — combined with the organizational precision to bring every bespoke journey to life seamlessly.
You are not just booking trips. You are curating life experiences. Every client interaction is an opportunity to deepen a relationship, exceed an expectation, and create a memory that lasts a lifetime.
Key Responsibilities
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Personalized Consultations: Conduct in-depth consultations to truly understand each client's unique desires, aspirations, and travel identity. Build genuine rapport that goes beyond the transactional, establishing Luxuria Vacations as a trusted LUX Travel Partner.
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Bespoke Itinerary Design: Develop meticulously tailor-made itineraries that exceed expectations and create lasting memories. Every detail — from transfers and accommodation to curated activities and special requests — is thoughtfully crafted to reflect each client's Travel DNA.
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Strategic Partnerships: Build and nurture relationships with top-tier hotels, airlines, and luxury service providers worldwide. Leverage these partnerships to secure exclusive access, preferred rates, and elevated experiences for our LUX Members.
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Seamless Booking Execution: Handle all aspects of the booking process with precision — transfers, insurance, activities, and special requests — ensuring a frictionless experience from inquiry to departure. Nothing falls through the cracks.
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Exceptional Client Service: Provide outstanding service throughout the entire travel journey, anticipating client needs before they arise. Be present, responsive, and genuinely invested in every aspect of the client experience.
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Client Retention & Referral Generation: Foster long-lasting relationships by delivering consistently exceptional, personalized experiences. Proactively encourage repeat business and referrals through meaningful follow-up and genuine connection.
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Post-Trip Engagement: Maintain momentum after every trip through thoughtful follow-up — seeking feedback, celebrating shared memories, and planting the seeds for the next adventure. The relationship doesn't end at the airport.
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Team Collaboration: Work closely with the sales team and cross-functional departments to ensure seamless client experiences from end to end. Share knowledge, surface insights, and contribute to a high-performance team culture.
Qualifications & Requirements
The baseline we screen for. Required items are non-negotiable; preferred items will strengthen your application.
- 2–3 Years Luxury Travel Experience
- DMC, Tour Operator, or Travel Agency — curating luxury trips
- Passion for Travel
- Genuine love for travel and a keen eye for destination detail
- Proficiency in Travel Technology
- Familiarity with travel booking systems and industry tools
- Strong Organisational Skills
- Ability to m