Live Chat Support Specialist

We are looking for a quick-thinking, empathetic, and tech-savvy Live Chat Support Specialists to join our customer success team. In this role, you aren’t just answering tickets; you are the voice of our brand. You’ll be responsible for providing real-time solutions, navigating multiple conversations simultaneously, and turning frustrated users into brand advocates.
Key Responsibilities

- Answering client's inquiries

- Addressing issues with the orders and product inquiries via customer interface platform and from Facebook and email.

- Tracking Shipments and backend shipping inquiries

- General Research

- Updating addresses and client information

Qualifications

- 1 year live chat experience

- Strong English communication skills, both verbal and written

- Can work 40 hours a week during US business hours, must be open to shifting schedule

- No other commitments, can start ASAP

- Has own work-from-home equipment
- Internet speed: At least 50mbps

- Computer processor: At least Core i5 or equivalent

- Complete with webcam & headset

Benefits

- 100% work-from-home setup

- Hands-on support

- Training opportunities

Originally posted on Himalayas