Licensed Insurance Customer Service Representative (P&C)
Licensed Insurance Customer Service Representative (P&C) – Remote | U.S. Hours
Position Type: Full-Time, Remote
Working Hours: U.S. Business Hours
Location: Outside the United States
About the Role
At Pavago , one of our clients is hiring an experienced Licensed Insurance Customer Service Representative (P&C) to support a U.S.-based insurance agency with policy servicing, quoting, renewals, and customer support.
This is a client-facing role where you’ll work directly with policyholders, prospects, insurance carriers, and agency teams to ensure requests are handled accurately, professionally, and on time.
We’re looking for candidates who already hold an active U.S. Property & Casualty (P&C) Insurance License , either resident or non-resident. If additional state licenses are required, the client will assist with obtaining them.
What You’ll Own
Policy Servicing
- Process policy changes, endorsements, renewals, cancellations, and general servicing requests.
- Respond to policyholder questions accurately and professionally.
- Maintain detailed documentation of customer interactions and policy activities.
- Ensure servicing activities comply with agency procedures and applicable insurance requirements.
- Follow requests through to completion and keep clients informed along the way.
Quoting & Customer Support
- Prepare insurance quotes for new and existing customers.
- Help clients understand available coverage options and policy details.
- Follow up with prospects regarding outstanding quotes.
- Support existing customers throughout the renewal process.
- Handle inbound and outbound communication via phone and email.
- Deliver responsive, professional customer service.
Carrier & Agency Coordination
- Communicate with insurance carriers regarding underwriting requirements, policy changes, and coverage questions.
- Process policy documentation and customer requests efficiently.
- Maintain accurate and up-to-date records in the agency management system.
- Coordinate with producers and internal agency teams to resolve client needs.
- Track outstanding carrier and customer requests through resolution.
What Makes You a Strong Fit
- You hold an active U.S. P&C insurance license.
- You have hands-on experience working with Property & Casualty insurance.
- You enjoy helping customers understand their insurance coverage.
- You communicate confidently and professionally by phone and email.
- You’re highly organized and can manage multiple client requests simultaneously.
- You understand how important accuracy and compliance are within insurance.
- You’re comfortable working independently in a remote environment.
- You take ownership and follow through until customer requests are resolved.
Required Experience & Skills
Must-Have
-
Active U.S. Property & Casualty (P&C) Insurance License — resident or non-resident.
- Minimum 1 year of Property & Casualty insurance experience with an insurance agency or carrier.
- Experience in Personal Lines, Commercial Lines, or both .
- Comfortable handling inbound and outbound calls with policyholders, prospects, and insurance carriers.
- Excellent written and verbal English communication skills.
- Strong organizational skills and attention to detail.
- Ability to work during U.S. business hours.
- Reliable high-speed internet connection and dedicated home-office setup.
- Must be located outside the United States.
Nice to Have
- Experience supporting both Personal Lines and Commercial Lines.
- Familiarity with major U.S. insurance carriers.
- Previous experience working remotely with a U.S.-based insurance agency.
- Experience supporting multiple insurance producers or agency teams.
- Experience with agency management systems such as:
- Applied Epic
- AMS360
- HawkSoft
- EZLynx
- QQCatalyst
- Vertafore
- Similar insurance platforms
What a Typical Day Looks Like
Your day may include:
- Reviewing new policy requests, endorsements