Level I Remote Support

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📍 United States

📅 Posted 2026-07-13 · via Himalayas

🏷 Tier-I-Support,Help-Desk-Support,Technical-Support,Desktop-Support,IT-Support,Level-1-Support,Remote-Support,Remote-Support-Technician,1st-Level-Support,Remote-IT-Support

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Job Overview

We are currently seeking a full time Tier I Support Engineer with a minimum of 2 years of extensive hands on experience with desktop support including o365, Desktop Support and client facing experience.
Responsibilities

- Provide phone support and remote remediation for complex issues

- Troubleshooting and resolving customer system problems across a broad range of technologies

- Provide remote installations of new software and upgrades

- Provide remote installation of service Packs and security updates

- Provide helpdesk support including analyzing and resolving end-user issues

Skills & Experience

- Knowledge of Microsoft operating systems and desktop applications

- Experience with installing, configuring, and administering a broad range of technologies

- Excellent written and verbal communication skills

- Knowledge of Citrix, VMware and Microsoft Systems Administration is a plus

- Certifications a plus

Originally posted on Himalayas

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