Legal Intake Specialist
The Role:
We are seeking a detail-oriented, empathetic, and highly communicative Legal Intake Specialist to join our team. As the primary first point of contact for potential clients, you will play a critical role in representing our firm, screening prospective cases, and guiding new clients through the initial onboarding process with efficiency and compassion.
This is a 100% remote position designed for bilingual talent based in Latin America who can seamlessly manage communications in both English and Spanish.
Key Responsibilities:
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Lead Screening & Qualification
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Respond promptly to incoming client inquiries via phone calls, live chat, emails, and web forms.
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Qualify prospective clients by asking targeted screening questions to determine if their case meets the firm's criteria and practice area focus.
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Deliver compassionate, professional communication to put prospective clients at ease during high-stress situations.
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Data Gathering & Case Onboarding
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Collect comprehensive case information, including contact details, incident timelines, key facts, and relevant documentation.
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Prepare and send initial retainer agreements or client onboarding packages.
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Ensure all prospect information is captured accurately and thoroughly.
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Scheduling & Coordination
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Schedule consultations between qualified leads and attorneys or senior staff.
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Manage calendar appointments, send automated reminders, and follow up on missed appointments to maximize consultation show rates.
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System & Record Management
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Log every interaction, lead status, and document directly into the firm’s Legal CRM / Case Management System (e.g., Clio, Filevine, Salesforce, Lawmatics).
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Track intake key performance indicators (KPIs) such as response times, conversion rates, and call volumes.
Requirements:
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Bilingual Proficiency: Exceptional verbal and written fluency in English (C1/C2 level required).
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Communication & Empathy: Strong active listening skills, high emotional intelligence, and the ability to handle sensitive client conversations with professionalism and tact.
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Tech-Savvy & Highly Organized: Proven ability to multitask, manage CRM databases, and maintain accurate records without compromising detail.
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Reliable Work Environment: Dedicated quiet workspace at home with high-speed, reliable internet, a fast computer, and a clear headset.
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Prior Experience: 1+ years of experience in legal intake, customer service, sales, or call center roles (experience with U.S. law firms is a strong plus).
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Legal Understanding: Basic familiarity with U.S. legal fields (e.g., Personal Injury, Immigration, Family Law, or Criminal Defense).
Nice to Have:
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Software Familiarity: Experience using legal software (e.g., Clio, Filevine, Lawmatics) or VoIP phone systems (e.g., RingCentral, Dialpad, AirCall).
Originally posted on Himalayas