Learning & Development Head

Role Overview We are seeking an experienced Learning & Development Head to lead the design, development, and execution of a structured and scalable learning strategy for technical operations teams in a robotics-driven environment. This role is responsible for translating established operational processes and complex technical workflows into clear, practical, and measurable learning programs. The focus is not on creating operational processes from scratch, but on breaking down existing workflows into structured training modules, micro-steps, playbooks, and assessments that support faster onboarding, improved operator readiness, and consistent performance. The Learning & Development Head will oversee subject matter experts who support data annotation, technical writing, and teleoperations coaching. Working closely with Operations, People & Culture, and other key stakeholders, this role will transform technical knowledge into standardized learning materials, training pathways, and capability-building programs that support both employee development and business growth. The role reports directly to the General Manager and will play a critical part in building a culture of continuous learning, workforce readiness, and operational excellence. Key Responsibilities The Learning & Development Head will design and implement a comprehensive learning and development framework aligned with business goals, operational scalability, and workforce capability requirements. This includes establishing competency frameworks, skill progression pathways, learning roadmaps, and a structured teleoperator learning framework covering SOP-based modules, task playbooks, annotation guidelines, training videos, and assessment materials. The role will develop operator readiness scorecards and metrics to assess competency across different skill levels and ensure training programs are continuously improved based on operational performance data, feedback, accuracy measures, and process insights. The Learning & Development Head will also stay updated on emerging tools, methodologies, and technical skills relevant to technology-driven operational environments. This position will conduct training needs analysis in partnership with key stakeholders, assessing current operator capabilities across different job levels and identifying knowledge or performance gaps. Based on these findings, the role will design role-specific and modular learning pathways that support progression from foundational skills to advanced operational capability. Training programs should include practical exercises, scenario-based learning, simulations, and real-world teleoperation or robotics workflow applications. The Learning & Development Head will lead capability-building initiatives across teleoperators and support teams, ensuring effective training on data annotation, robotic teleoperations, technical workflows, and process adherence. The role will collaborate with Operations Managers and technical subject matter experts to ensure training content is accurate, relevant, and aligned with current operational needs. It will also support leadership pipeline development, coaching capability, and performance improvement programs. The role will track and evaluate the effectiveness of learning initiatives by analyzing operator performance, productivity, accuracy, process adherence, and operational outcomes after training. This includes gathering feedback from operators, team leads, and technical experts, preparing reports for senior leadership, and ensuring training initiatives are linked to measurable improvements in operational performance. The Learning & Development Head will oversee instructional design and content development by converting SOPs, workflows, data annotation processes, and technical inputs into clear, digestible learning content. The role will apply instructional design best practices such as modular learning, microlearning, blended learning, simulations, and stru