Learning Design & Delivery Manager
About Matter Health
Matter Health delivers primary and preventive healthcare directly to older adults living in affordable housing communities. Our mission is simple: to improve healthcare access by meeting patients where they are and building trusted relationships within the communities we serve. As we rapidly expand across the country, we are building a team of mission-driven professionals who thrive in fast-paced, collaborative environments.
Total Healthcare. Where you live.
About the Role
Matter Health is seeking an experienced Learning Design & Delivery Manager to own role-based learning across our clinical and non-clinical teams.
In this position, you will design curricula, personally deliver training, manage our learning management system, partner with leaders to measure whether learning is improving performance, and make changes when it is not. You will also help maintain SOPs and ensure employees receive accurate, current information as our organization evolves.
This is not a back-office, design-only position. You will spend time with frontline employees, observe how work is performed, collaborate directly with clinical and operational leaders, and travel to Matter Health ’s markets to support training and new-market launches.
The ideal candidate is an experienced, hands-on Learning and Development professional who enjoys building from the ground up, working through ambiguity, solving performance problems, and seeing their work reflected in employee success.
Responsibilities
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Design and build role-based curricula for clinical and non-clinical teams using adult-learning principles and clearly defined performance outcomes
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Develop onboarding programs that combine orientation, role-specific learning, structured on-the-job training, and ongoing performance support
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Personally deliver engaging in-person and virtual instructor-led training for employees with different roles and experience levels
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Translate complex clinical and operational information into clear, accessible, and practical learning materials
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Partner with subject-matter experts and business leaders to extract knowledge, validate content, and keep training aligned with current operations
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Own the learning management system, including content organization, training assignments, completion tracking, reporting, and learner records
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Write, organize, and maintain SOPs, job aids, training materials, and other knowledge resources
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Monitor new-employee progress during the first 90 days and partner with managers to identify and address performance concerns early
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Evaluate training effectiveness through assessment results, field observation, work-product review, learner feedback, and post-training performance
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Diagnose why learning is not producing the intended outcome and implement targeted improvements, retraining, coaching, or performance support
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Provide one-on-one and small-group coaching to employees who require additional support
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Spend regular time in the field shadowing frontline employees to understand how work is actually performed
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Travel nationally to support new-market launches, in-person training, field observation, and retraining needs
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Support employees and leaders through changing processes, systems, SOPs, and performance expectations
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Participate in cross-functional meetings to anticipate business changes and identify learning needs before they become urgent
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Use learning technologies, including appropriate AI-enabled tools, to create engaging and effective learning solutions
Qualifications
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Bachelor’s degree in Business, Human Resources, Education, Organizational Development, Instructional Design/Technology, or a related field
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Five or more years of professional Learning and Development experience with demonstrated ownership of both design and delivery
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Proven experience building role-based curricula from the ground up—not solely updating existing materials
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Experience personall