Lead UX Researcher

Job Title: Lead User Researcher
Location: Remote (EMEA)
Contract: Full-Time, Permanent
About us

Cyncly is a global technology powerhouse with 2,400+ employees and 70,000+ customers across 100+ countries. Cyncly transforms the way customizable products and spaces are imagined, designed, sold, managed and made. Our end to-end software solutions connect professional designers, retailers and manufacturers to the world's largest repository of product content. Today, our business spans across the Kitchen & Bath, Furniture, Window, Glass & Door, and Flooring industries with operations in North & South America, Europe, Asia Pacific and Africa.

Cyncly brings over 30 years of experience to deliver more value for our customers through an expanded portfolio of end-to-end solutions. Our global presence allows us to provide world-class support and sales with a local touch, providing the best possible customer experience.

Cyncly is now embarking on an exciting journey as we continue to expand through strong organic growth and complementary acquisitions, backed by leading growth private equity firms specialized in technology.
The Role

This is a rare opportunity to build something from the ground up. As Cyncly 's first Lead User Researcher, you will establish and shape the user research practice across our global product portfolio — defining the methodology, tooling, processes, and standards that will underpin how we understand and advocate for our users. You will work closely with the Head of UX Design and partner with product managers, designers, and engineers to embed research-led thinking at the heart of how we build. This is a hands-on role: you will be both practitioner and practice-builder. You will conduct research yourself across the full range of methods — generative, evaluative, quantitative, and strategic — while simultaneously laying the foundations for a team that can grow around you.
Key Position Responsibilities Include

- Establish the user research practice at Cyncly from scratch — defining frameworks, standards, workflows, and a research repository that the wider organisation can draw on.

- Select, implement, and manage the research tooling stack (e.g., participant recruitment platforms, moderated/unmoderated testing tools, survey tools, and insight management systems).

- Plan and conduct high-quality research across generative, evaluative, quantitative, and strategic methods — including user interviews, usability testing, surveys, concept testing, and Jobs-to-be-Done studies.

- Translate research findings into clear, actionable insights that directly influence product strategy, roadmap decisions, and design direction.

- Collaborate closely with the Head of UX Design, product managers, and designers to identify research priorities and integrate research into the product development lifecycle.

- Champion a user-centric culture across the business, communicating the value of research and upskilling colleagues in research best practices.

- Build and maintain a participant panel and relationships with customers across Cyncly 's global markets.

- As the team grows, help shape the research function — contributing to hiring decisions, mentoring junior researchers, and establishing a centre of excellence for user insight

Qualifications

A degree in a relevant field such as Human-Computer Interaction, Psychology, Cognitive Science, Design, or a related discipline is preferred. Equivalent professional experience demonstrating the same depth of knowledge will equally be considered.
Required Skills and Experience:

- 5–8 years of user research experience, ideally within a B2B SaaS or enterprise software environment.

- Proven ability to operate independently — with a track record of setting up or significantly scaling a user research practice.

- Strong command of both qualitative and quantitative research methods: in-depth interviews, usability testing, surveys, JTBD frameworks, analytics interpreta