Lead IT Service Delivery & Provisioning

About Our Client

We are seeking a seasoned lead Service Delivery to drive strategic improvements, manage high-stakes escalations, and architect the methodology that governs our entire operations.

This role demands expertise in ITIL best practices, proactive risk mitigation, and strategic resource forecasting for complex, cross-functional implementations.
Responsibilities

- Employ advanced, proactive risk management skills to "look around the corner" and identify systemic or complex delivery challenges, implementing preventative measures across the delivery methodology.

- Drive continuous improvement by aligning the delivery methodology with ITIL framework best practices. Mentor junior staff on advanced process execution and governance.

- Take responsibility for expert resource forecasting, capacity planning, and reporting on team workload/utilization to senior management to optimize operational efficiency.

- Own and manage high-level, complex customer and vendor escalations to ensure rapid resolution and a positive outcome, protecting key relationships and revenue streams.

- Manage and coordinate large-scale implementations that span Finance, Engineering, and Operations, ensuring all functional heads are aligned on project objectives.

Requirements

- 6+ years of extensive experience in Service Delivery leadership, managing complex implementations, and handling executive-level escalations.

- Advanced knowledge and practical application of the ITIL framework in service transition and delivery management.

- Proven ability to mentor staff, drive significant process improvements, and report on high-level operational metrics.

- Deep understanding of how service delivery impacts financial reporting and ability to influence revenue realization strategy.

Ready to elevate your career? Apply now!

Please submit your CV and a brief cover letter detailing your relevant Service Desk experience and English proficiency


Note: Ou r team will only reach out to you if your application is selected for further consideration. 

Originally posted on Himalayas