L3 Systems Engineer (MSP) | ConnectWise PSA | Remote

We're looking for an experienced L3 Systems Engineer with a strong background in Managed Service Providers (MSPs) who thrives on solving complex infrastructure issues, leading technical escalations, and designing modern IT environments.If you've worked with ConnectWise PSA , Microsoft technologies, virtualization, networking, and cloud platforms and enjoy supporting multiple client environments—this could be the next step in your career. What You'll Do: As a senior engineer, you'll serve as the highest level of technical support for our clients by: - Handling Tier 3 escalations and resolving complex infrastructure issues - Managing and prioritizing tickets through ConnectWise PSA - Leading client onboarding, deployments, and infrastructure projects - Designing, implementing, and supporting Windows Server and Microsoft cloud environments - Administering Azure, Entra ID, Microsoft 365, Exchange Online, SharePoint, Teams, and OneDrive - Managing Active Directory, DNS, DHCP, Group Policy, File & Print Services - Deploying and supporting VMware, Hyper-V, Failover Clusters, and virtual environments - Designing and troubleshooting LAN, WAN, VPN, VLAN, wireless, routing, and firewall solutions - Implementing security best practices including MFA, Conditional Access, Zero Trust, and disaster recovery - Creating technical documentation and mentoring junior engineers - Identifying automation opportunities to improve operational efficiency What we're looking for: - 3+ years working in a Managed Service Provider (MSP) environment - Hands-on experience with ConnectWise PSA - Strong Windows Server administration experience (2016+) - Microsoft 365, Azure, and Entra ID administration - VMware and/or Hyper-V virtualization - Advanced networking knowledge (TCP/IP, VLANs, VPNs, firewalls, routing, switching) - Experience supporting multiple client environments simultaneously - Excellent troubleshooting and customer communication skills - Ability to work independently while collaborating with a highly technical team Nice to Have: - ConnectWise Automate or ScreenConnect - Cisco, Microsoft, VMware, or CompTIA certifications - Experience with disaster recovery and business continuity - Scripting or automation (PowerShell) Why Join STAFFVIRTUAL ? - Fully Remote Work Setup - Company-provided laptop, monitor, and accessories - HMO on Day 1 with FREE dependent - Competitive compensation - Attendance bonus and allowances - Paid Time Off - Career growth and exposure to enterprise technologies - Work alongside highly skilled engineers in a collaborative MSP environment Schedule: Night Shift (CST) Work Setup: 100% Remote If you're an experienced MSP engineer looking for challenging projects, modern technologies, and an opportunity to work with a high-performing technical team, we'd love to hear from you. Apply today and take your MSP career to the next level with STAFFVIRTUAL . Originally posted on Himalayas