L3 Systems Administrator

We are seeking remote L3 Systems Administrator to join our team in Philippines.

We are looking for a motivated and experienced L3 Systems Administrator to join our managed services team. As a Systems Administrator, you will interact with clients to help design, manage and troubleshoot their IT systems and serve as an escalation point for L1 and L2 technicians. You will have a wide range of experience with different systems, a passion for learning new technologies, and a keen attention to detail. You should enjoy solving complex technical problems and helping clients get the most out of their IT.
Roles & Responsibilities:

- Perform remote and on-site tech support of hardware, software and network issues for various clients

- Design and implement network and server solutions to fulfill clients' business requirements

- Proactively monitor ticketing system to ensure timely resolution of client tech support issues

- Keep customers informed of incident progress, notify them of upcoming changes or outages

- Follow change management procedure for all changes to client environments while striving to maintain industry Best Practices within all client sites

- Discuss solutions/incidents/requests with a diverse group of technical personnel, managers, and executives

- Access industry resources including product documentation, knowledge base articles, FAQs, and online resources to aid in incident resolutions

- Assist technical support team members with any issues needing help or escalation

- Strive to understand and improve IT infrastructure and help build standards to improve client reliability and maintainability

- Work with assigned project leads and project managers, working assigned tasks and within defined project scope and milestones to ensure the successful deployment of projects for our clients

- Assist the project management team with creating IT proposals and plans

- Professionally document all work performed and submit accurate timesheets

- Leverage front-line client experience to identify sales opportunities

- Work with sales to create proposals for clients for new equipment or services

- Perform additional duties as directed by management in relation to your area of expertise

Technical Skills:

- Experience managing, configuring and deploying the following:

- Microsoft Windows Server 2016+

- Microsoft SQL Server 2016+

- Microsoft Hyper-V 2008+

- Microsoft 365 Identity and Access Management, Exchange Online, SharePoint, and Intune Microsoft Azure

- VMware vSphere 7.0+

- Cisco, Palo Alto, and Juniper switches, routers, and firewalls

- Network monitoring systems (SNMP, syslog, NetFlow)

- Backup software including Veeam and Datto

- RAID including various RAID controllers and general RAID knowledge

- SAN and NAS devices including iSCSI and NFS configuration

- VoIP including: FreePBX, Asterisk, Cisco UC, Microsoft Teams, etc.

Preferred Skills:

- Our ideal candidate may have experience with:

- ConnectWise, Microsoft 365 Purview, Dynamics, Power Automate, and Fabric

- Routing, VLAN, and VPN technologies

- Automation and scripting, preferably in PowerShell

- Linux server administration

Qualifications:

- University or college degree in IT or related field is preferred

- 10+ years experience working in IT Industry

- 2+ years minimum experience working at a managed IT services provider (MSP) in a System Administrator capacity

- Obtained industry certifications such as Cisco, Microsoft, VMware, Palo Alto, Veeam

- Be proactive in nature, identifying problems in advance and looking for continuous service improvement opportunities

- Ability to multi-task with multiple clients under tight deadlines

- Ability to conduct research into a wide range of computing issues is required

- Ability to effectively prioritize and execute tasks in a high-pressure environment

- Possess and demonstrate excellent verbal and written communication skills

- Possess and demonstrate excellent interpersonal skills i