L2 Technical Support
🏢 Satellite Office · all Satellite Office jobs
📍 Philippines
📅 Posted 2026-08-03 · via Himalayas
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Apply on original site ↗Focus: Resolving complex issues that L1 cannot handle; acts as an escalation point.
Typical Key Tasks:
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Troubleshooting advanced hardware/software issues (e.g., OS errors, network connectivity)
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Managing user permissions (Active Directory, Exchange, SaaS apps)
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Investigating recurring incidents & applying known solutions
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Escalating unresolved cases to L3 or vendor support
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Assisting in minor system/application deployments
Common Skills Required:
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Strong knowledge of networking (TCP/IP, DNS, VPN)
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Experience with system administration (Windows Server, Linux)
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Familiarity with ITIL processes (Incident, Problem Mgmt.)
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Scripting (PowerShell, Bash) for automation is a plus
- Analytical & problem-solving skills
Originally posted on Himalayas