L1 Support (m/f/d)

Your mission - First point of contact for customer inquiries - Clear, friendly, and structured communication with customers - Analysis and resolution of incoming customer support tickets - Support with questions regarding software configuration - Identification of issues and collection of relevant technical information - Recognizing when escalation to Level 2 support or the Product team is required - Structured documentation of issues and solutions - Ensuring high customer satisfaction through timely communication Your profile - Excellent communication and problem-solving skills - Customer-oriented and structured way of working - Strong troubleshooting mindset – passion for identifying root causes - Ability to work both independently and as part of a team - German at native or fluent level - Good English skills Nice to have (not required): - Basic understanding of web applications - Basic knowledge of M365, APIs, and HTTP status codes - Experience with software configuration and Identity & Access Management - General awareness of security best practices (passwords, phishing, secure device usage) Why us? - 100% remote work and full flexibility over your schedule - A transparent, trust-based culture in an international SaaS scale-up - Modern tools, data-driven processes, and fast decision-making - 2–3 offsites and workshops per year for strategy, connection, and team spirit - High level of autonomy and clear development paths - The opportunity to actively shape a fast-growing SaaS company - Steep learning curve in customer success, onboarding, software processes & content creation - Close collaboration with our Customer Success and Product teams - Flexible working hours Please send your application to Originally posted on Himalayas