L1 Support Engineer | Offshore - Chennai | India
🏢 Photon Interactive UK Limited · all Photon Interactive UK Limited jobs
📍 India
📅 Posted 2026-06-26 · via Himalayas
🏷 L1-support,Technical-Support,IT-Support,Help-Desk,Support-Engineering,L1-Support-Engineer,Tier-1-Support-Engineer,Junior-Support-Engineer
Apply on original site ↗Qualifications:
Proven experience in a 24/7 support model.
Understanding of ITIL frameworks and best practices.
Knowledge of SQL is advantageous.
Experience troubleshooting web applications.
Familiarity with reporting tools and generating service-related reports.
Hands-on experience with ticketing systems (e.g. Servicedesk).
Experience in managing escalation processes effectively.
Familiarity with cloud monitoring tools, especially Azure, and understanding of server alert mechanisms.
Originally posted on Himalayas