L1.5 Support Engineer

🏢 Everest Technologies · all Everest Technologies jobs

📍 United States

📅 Posted 2026-06-28 · via Himalayas

🏷 IT-Support,Technical-Support,Cloud-Support,Support-Engineering,IT-Services,L1-Support-Engineer,Tier-1-Support-Engineer,L2-Support-Technician,Tier-2-Support-Engineer

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This is a remote position.

Note: Retail experience not required, GCP & BATCH Support required

L1.5 Support Engineer Job Description:
The L1.5 Support Engineer will be responsible for providing quick response support for issues that can be resolved by the Level 1 team, but require additional expertise. The ideal candidate will have experience in SQL and GCP, with experience in Blue Yonder, back office retail applications, and/or ETL/batch processing being a plus. The L1.5 engineer will work closely with the Level 1 team to provide timely and effective resolution of issues to meet 24x7 service level agreements.

Responsibilities:

- Provide quick response support for issues that can be resolved by the Level 1 team, but require additional expertise

- Collaborate with Level 1 team to troubleshoot and resolve issues

- Provide expertise in SQL and GCP, with experience in Blue Yonder, back office retail applications, and/or ETL/batch processing being a plus

- Ensure timely and effective resolution of issues to meet 24x7 service level agreements

- Participate in on-call rotation as required

Requirements:

- Bachelor's degree in Computer Science, Information Technology, or related field

- Minimum of 2 years of experience in a support or development role

- Strong knowledge of SQL and GCP, with experience in Blue Yonder, back office retail applications, and/or ETL/batch processing being a plus

- Experience with troubleshooting and resolving issues in a fast-paced, 24x7 environment

- Strong communication and collaboration skills

- Ability to work in a team-oriented environment.

Originally posted on Himalayas

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