Key Account Manager- Industrial

The Vacancy

Role Summary: The Key Account Manager (KAM) – Commercial & Industrial will drive growth of Megger's C&I portfolio across North America by hunting, developing, and managing relationships with industrial end-users and OEMs.

The ideal candidate pairs strong new-business development with proactive account & relationship management skills, combined with a sense of urgency. Industrial sales experience and existing connections are strongly preferred though a proven sales hunter from an adjacent industry will also be considered.
Main Responsibilities

New Customer Development & Client Relationship Management

- Proactively prospect and hunt for new business across target industrial accounts, building a strong and sustainable pipeline

- Directly manage high-value and strategic territorial accounts, ensuring consistent engagement and satisfaction

- Build relationships with key customer stakeholders at all levels to convert prospects into long-term partnerships

Strategic Planning & Revenue Growth

- Develop account and territory plans aligned with customer initiatives and company objectives, identifying opportunities for new business, growth, and expansion

- Present new products and services for upselling and cross-selling to drive revenue growth within each account

- Research and pursue partnerships and strategic alliances to increase Megger's visibility and viability, both internally and within target accounts

Customer Engagement & Problem Solving

- Represent the full company portfolio to all commercial & industrial customers, identifying applications and opportunities for positioning Megger solutions

- Address customer issues promptly and effectively to protect and strengthen business relationships

Collaboration & Cross-Functional Alignment

- Partner with Regional Business Unit (RBU) Leads, Product Specialists, and internal stakeholders to deliver integrated customer solutions

- Provide market feedback and customer insights to inform business unit strategy and product development

Sales Performance & Reporting

- Use CRM to track key performance indicators, including customer visits, calls, emails, opportunities, lead management, and account planning/management

- Maintain an accurate sales pipeline for forecasting and provide monthly reporting on key account activity and client satisfaction

- Identify risks and opportunities within accounts and implement corrective actions as needed

Other Duties as Required

Experience, Skills & Knowledge required to be successful in role
Technical Skills/Knowledge/Qualifications
Soft Skills

- BA/BS Graduate - Engineering or Business preferred

- 3-5 years’ proven sales experience

- Demonstrated experience of penetrating and growing accounts from entry level to executive level

- Technical aptitude and confidence in learning technical equipment

- Strong Communication skills for complex products & processes

- Demonstrated experience and knowledge of test instruments/applications used in the electric power industry a plus

- Proficiency with a CRM platform, Excel, Word, and Outlook er industry

- Sense of Urgency – Requires rapid response with attention to detail at all times

- Customer Centric Mindset – customer first while balancing company requirements

- Negotiation – maximizing profitability while exceeding customer expectations

- Customer Relationship Management – building trust and long-term partners and addressing challenges or concerns as they arise

- Problem Solving & Adaptability – resolving scheduling conflicts, equipment shortages, and last-minute customer needs

- Cross Functional Collaboration - working with sales, operations, application engineering, repair, and finance

- Self-Reliance & work Under Pressure – Ability to make decisions in the best interest of the company while ensuring customer expectations are met

- Well organized, ability to multiplex effectively across a variety of tasks/responsibilities

Originally posted on Hima