Junior IT Specialist
Who we are:
Stable. Supportive. Success-driven. eFlexervices is a BPO company with a legacy spanning 24 years. We've honed our craft in providing exceptional quality and building unshakable trust. At eFlex, we're not just a BPO company – we're your partners in success. Our approach is all about finding the perfect match between talent and the organizations we support. We're not just investing in our work; we're investing in people, optimizing performance, and maximizing efficiency. We are all about exceptional quality and unwavering trust.
What we are looking for:
We are looking for a highly skilled Jr. IT Specialist who has professional experience and strong technical knowledge of Mac and Windows OS, and other relevant software. The ideal candidate will provide general IT and desktop support, system access and application support, as well as asset and endpoint management
What you’ll be doing:
1. General IT and Desktop Support
- Provide comprehensive technical support to employees across all company locations via helpdesk, email, and chat channels.
- Research, diagnose, troubleshoot, and identify solutions to resolve system issues across all Mac & Windows-based computers, mobile devices, and active technology products/applications.
- Actively diagnose and resolve network connectivity issues and complex VPN problems for both Windows and macOS users.
2. System Access and Application Support
- Create, manage, and maintain user access, enterprise accounts, passwords, data integrity, and strict security profiles utilizing Okta, Azure AD, and the Google Workspace Admin Console.
- Conduct routine audits of company applications to verify that internal access controls are correctly implemented and functioning.
3. Onboarding and Offboarding Facilitation
- Own the end-to-end access provisioning process, ensuring that all necessary accesses and accounts are fully operational prior to a new employee's target onboarding date.
- Facilitate onboarding tech-calls with new employees to ensure proper access configuration and adherence to company security guidelines.
- Execute swift, timely account deactivations for offboarding users, ensuring corporate data is securely suspended and leaving employees are removed from all systems immediately.
4. Asset and Endpoint Management
- Install, configure, and maintain computer systems, corporate software, and applications within the company ecosystem.
- Coordinate directly with third-party vendors to repair or replace failing hardware components.
- Enforce and support corporate endpoint security standards (including 2FA, antivirus, firewall policies, etc.).
5. IT Project Management & Optimization
- Take direct ownership of designated IT project-related tasks and operational updates.
- Identify, evaluate, and suggest infrastructure solutions to enhance the existing setup and drive organization-wide efficiency.
- Deliver strategic IT suggestions and technical improvements to existing tools that benefit the entire workforce.
Qualifications and Requirements:
1. Core Technical Experience & Proficiencies
- Experience: 2–3 years of professional experience in Information Technology.
- Operating Systems:Strict, non-negotiable technical proficiency in both macOS and Windows OS.
- Identity & Access Management (IAM):Required hands-on experience with Azure AD, Okta, and general Identity & Access Management frameworks.
- Cloud Administration:Required experience with Google Workspace Admin level operations and Cloud Application Management.
- IT Operations: Strong experience handling IT Support and Helpdesk Systems.
2. Core Competencies
- Lifecycle Management: Direct, hands-on experience executing user lifecycle events, specifically onboarding, offboarding, and access provisioning.
- Networking & VPN: Solid understanding of networking fundamentals (connectivity, routing, printing) and concrete experience troubleshooting VPN issues across both Windows and macOS platforms.
- Collabo