IT Technician
Our US-based partner company is looking for an IT Technician to join their growing remote team in the Philippines!
As an IT Technician , you'll be responsible for providing daily IT support to multiple clients across various industries. You'll troubleshoot issues remotely and, when necessary, provide onsite assistance. This role requires a strong technical foundation, excellent communication skills, and the ability to document work clearly and efficiently.
You'll be the go-to person for end-user support, managing tickets, resolving issues, and maintaining client satisfaction through responsive and reliable service.
This is a full-time role, on a US shift and on a Work From Home set-up.
If you have the right skill set, this may be your opportunity to enter this fast-growing organization.
DUTIES AND RESPONSIBILITIES:
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Provide remote and onsite IT support for multiple clients across diverse industries.
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Perform hands-on troubleshooting of desktop, network, and server environments.
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Support basic configurations for firewalls, switches, and servers.
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Manage and maintain email services (Microsoft 365 and Google Workspace), including mailbox setup, password resets, and Teams management.
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Troubleshoot network connectivity issues, wireless setups, and minor internet outages.
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Set up and troubleshoot VPN clients (SSLVPN, NetExtender, PPTP).
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Handle desktop application issues and perform basic updates on Windows and Mac OS X systems.
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Document all procedures performed, time spent, and follow-up actions in coordination with the Service Coordinator.
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Contribute to the company's knowledge base and help improve internal documentation processes.
QUALIFICATIONS:
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Bachelor's degree in Information Technology, Computer Science, or equivalent work experience.
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5+ years of experience in IT support, helpdesk, or technical consulting.
- Strong technical knowledge of:
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Windows and Mac OS X troubleshooting and updates
- ConnectWise Command or similar RMM tools
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Microsoft 365 and Google Workspace administration
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Networking fundamentals, including wireless connectivity and basic firewall/switch configuration
- VPN setup and support
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Desktop applications (Office Suite, browsers, email clients, etc.)
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Excellent communication and documentation skills.
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Analytical, proactive, and customer-focused approach to resolving technical issues.
CHARACTER TRAITS:
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Hard-working, analytical, and forward-thinking
- Team player with a can-do attitude
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Fast-paced learner and adaptable to new technologies
- Excellent communication skills — both written and verbal
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Resourceful and confident in troubleshooting independently
Originally posted on Himalayas