IT Support Specialist
Purpose
We're looking for an IT Support to be the on-the-ground technical backbone for our operations, working closely with our Sydney-based partner. This role sits at the intersection of day-to-day IT support, tooling administration, and workflow building, keeping our team connected, unblocked, and set up to move fast as we scale.
The ideal candidate is a proactive builder who doesn't wait to be told what to fix. You're comfortable owning the Microsoft 365 environment, building dashboards in Jira or , and being the first responder when something breaks, including on short notice, when it matters most.
It's a chance to build real ownership over a function from the ground up, with a clear path from a freelance engagement into a full-time seat on the team.
You could be a great fit if...
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You're an Australian citizen who wants to be the go-to IT person for a fast-scaling team
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You have 2-3 years of experience in IT support, systems admin, or ops, and you're hungry to own more than a ticket queue
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You live inside Microsoft 365 Teams, Outlook, SharePoint, OneDrive, and can set it up in your sleep
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You've built dashboards or workflows in Jira or , and get a genuine kick out of a clean, well-organized board
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You spot a broken process and can't help fixing it, even when nobody asked
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You're comfortable being reachable for the occasional urgent fire, because you know that's part of the job
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You like the idea of starting as a freelancer and growing into a full-time role as the relationship proves itself
Requirements
- Australian citizenship
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2-3 years of relevant IT support or systems administration experience
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Strong hands-on knowledge of the Microsoft 365 suite (Teams, Outlook, SharePoint, OneDrive), including user setup, permissions, and configuration
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Experience with Jira or , especially building dashboards and board structures
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Ability to design and maintain scalable workflows and board structures, not just execute instructions handed to you
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Proven ability to triage and resolve IT issues across a distributed or remote team
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Experience managing SaaS subscriptions, user access, and permissions across multiple platforms
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Strong documentation habits: you keep tools, access protocols, and processes written down and current, not just in your head
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Clear written and verbal communication; able to explain technical concepts to non-technical teammates
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Reliable availability for urgent, time-sensitive IT issues, not just scheduled hours
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Openness to transitioning from a freelance engagement into a full-time role over time
Bonus Points
- Based in Sydney
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Exposure to marketing technology stacks, analytics tools, CRM platforms, ad management tools
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Understanding of API-based integrations between SaaS platforms
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Familiarity with performance marketing tools or concepts, or e-commerce analytics platforms like Polar Analytics or Triple Whale
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Experience with e-commerce platforms such as Shopify or Amazon Seller Central
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Basic scripting or automation experience (Zapier, Make, Power Automate)
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Understanding of IT security basics, SSO, 2FA, access hygiene or a genuine passion for cybersecurity
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Experience in an agency, DTC brand, or multi-brand operating environment
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Experience supporting distributed or remote teams across time zones
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Open to eventually relocating to Abu Dhabi
You probably shouldn't apply if...
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You're only interested in a strictly freelance arrangement with no path to full-time
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You need every task fully scoped before you can start, rather than setting up systems from scratch
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You're unreachable outside a fixed 9-to-5 window when something urgent comes up
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You'd rather wait for direction than jump in and build the fix yourself
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Documentation feels like an afterthought to you rather than a habit you maintain by default
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You're not comfortable troubleshooting across a distributed team or explaining technical issues to non-technic