IT Support Level 3
We are seeking an experienced IT Support Level 3 professional to join a U.S.-based organization providing advanced technical support and infrastructure management services. This role is ideal for someone with strong troubleshooting expertise, cloud administration experience, and a passion for delivering outstanding customer service while supporting complex IT environments.
Duties / Tasks to Perform
- Install, configure, and maintain Microsoft 365, Google Workspace, and Amazon AWS environments.
- Install, configure, and maintain Windows Server and other server platforms.
- Develop and maintain automation scripts using programming languages to streamline IT operations.
- Analyze and compare IT solutions to recommend the best technologies for customer environments.
- Optimize and scale hardware and software infrastructure.
- Install, configure, and maintain email services, DNS, and related network services.
- Deploy, configure, and manage antivirus, firewall, VPN, and security solutions, including platforms such as Cisco Meraki, Sophos, SentinelOne, and Todyl.
- Install, configure, and maintain remote access and remote management solutions such as ConnectWise and Datto.
- Administer backup and virtualization platforms, including Datto, MSP360, NinjaOne, and similar technologies.
- Create and maintain technical documentation and knowledge base articles using documentation platforms.
- Install, configure, and manage ticketing systems such as Autotask, Syncro, and ConnectWise.
- Deliver exceptional customer service while resolving technical issues efficiently.
- Continuously evaluate and improve existing systems, applications, and IT services.
Requirements
- Proven experience providing Level 3 IT support in complex technical environments.
- Advanced administration of Microsoft 365, Google Workspace, or Amazon AWS.
- Strong experience troubleshooting Windows, Linux, macOS, Windows Server, and related operating systems.
- Experience with remote software deployment and endpoint management.
- Solid understanding of networking concepts, including TCP/IP, DNS, and local network administration.
- Experience administering email filtering, IT security tools, firewalls, VPNs, backups, and virtualization platforms.
- Strong knowledge of cloud infrastructure and server administration.
- Experience using scripting or programming languages to automate administrative tasks.
- Experience working with ticketing systems and technical documentation platforms.
- Excellent customer service, communication, and problem-solving skills.
- Relevant technical certifications are highly valued.
Schedule: Monday through Friday | 8:30 AM – 5:00 PM | Eastern Time (GMT -5:00) – US & Canada, Bogotá, Lima
Benefits
- Fully remote work environment
- Stable, long-term collaboration
- Clear scope of responsibilities and structured workflows
- Training and onboarding support
- Opportunity to work with international teams
- Exposure to modern tools and professional processes
- Supportive and collaborative work culture
- Opportunity for skill development and career growth
📌 Before You Apply, Please Read:
At Freelance Latin America , we’re excited to connect you with meaningful remote opportunities. However, we want to be clear:
⏰ These are professional roles with set schedules defined by the client.
Consistent availability is expected. You will have a set work schedule determined by the client, and you are expected to be present during those hours.
🤝 You will be part of the client’s team.
You’ll follow their company guidelines, communication practices, and workflows, ensuring seamless collaboration.
📈 KPIs and goals matter.
Your performance will be measured to ensure alignment with client expectations and project objectives.
🧑🏫 Training may be required.
You might need to complete training to fully understand your role, tools, and client processes.
🎯 Commitment and responsibility are essential.
We work with clients who rel