IT Support Engineer_QW665X69

IT Skills and Experience

- Desired Experience:

- Computer OS/Peripherals troubleshooting

- Handling Different PC Operating Systems ( Windows 7/8 and 10)

- Performing Hardware Software Installation ( understanding of deployment tools like SCCM)

- Basic knowledge of SOE and group policies

- Printer support

- Good knowledge of MS Office tools installation & troubleshooting

- Excellent customer service and people skills

- Field experience supporting a variety of technologies and services

- Advanced technical abilities including solid troubleshooting skills applicable to Windows, Apple, and virtual operating systems

- Ability to manage time and resources to meet or exceed expectations in high-profile situations while maintaining professionalism under pressure

Personal Attributes:

- Excellent End-user computing skills.

- Good knowledge of Infrastructure support.

- Strong analytical and problem-solving capabilities

- Well organized and extremely detail-oriented

- Strong customer service ethic and great communication skills, both oral and written

- Passionate about delivering quality no matter what you are doing

- Can work both independently and in a collaborative team-oriented environment

- A self-starter, motivated to push the limits and think outside of the box

- Fondness for solutions that are simple, elegant, and effective

- Ability to work with and maintain confidential information

In-depth knowledge of:

- Windows OS (e.g. XP, Vista, Windows 7, 10)

- Microsoft Office applications

- PCLaptop hardware

- PCLaptop peripherals, including printers

- Mobile devices

Basic knowledge of:

- Active Directory

- Exchange

- Apple OS

- SCCM

Originally posted on Himalayas