IT Support & Application Support Intern

Overview

We are looking for a motivated and enthusiastic IT Support & Application Support Intern to join our team. This internship offers hands-on exposure to IT support, application maintenance, and project coordination within a dynamic enterprise environment. The intern will work closely with experienced engineers to support daily IT operations, maintain internal applications, and participate in technology improvement initiatives.
Responsibilities

IT Support

- Provide Level 1 technical support for end-users through onsite, remote, email, and ticketing channels.

- Assist with employee onboarding and offboarding, including device setup, user account creation, Microsoft 365 configuration, and access provisioning.

- Support the installation, configuration, and troubleshooting of laptops, desktops, printers, Microsoft 365 applications, VPNs, and office IT equipment.

- Assist in managing IT assets, including inventory tracking, software installation, warranty records, and equipment allocation.

- Support routine IT maintenance, documentation, and standard operating procedures (SOPs).

- Work with internal users and vendors to resolve day-to-day technical issues.

Application Support and Development

- Support Application Management activities, including incident resolution, service requests, application enhancements, and user support.

- Assist in developing and maintaining internal applications and tools (e.g., Estimation Tool).

- Perform basic bug fixing, testing, deployment, and technical documentation under the guidance of senior engineers.

- Participate in system testing, user acceptance testing (UAT), and deployment activities.

- Assist in troubleshooting application issues and documenting resolutions.

Project and PMO Support

- Support IT infrastructure and application projects by coordinating project documentation, timelines, meeting minutes, action items, and status updates.

- Assist with project tracking, reporting, and stakeholder follow-ups.

- Participate in process improvement and technology initiatives across the IT team.

Requirements

- Currently pursuing a Diploma or Bachelor's Degree in Computer Science, Information Technology, Information Systems, Software Engineering, or a related discipline.

- Basic knowledge of Windows operating systems, Microsoft 365, networking fundamentals, or programming concepts.

- Familiarity with programming languages such as Java, C#, Python, JavaScript, or SQL is an advantage.

- Basic understanding of software development lifecycle (SDLC), testing, or debugging is a plus.

- Strong analytical and problem-solving skills with a willingness to learn new technologies.

- Good communication and interpersonal skills.

- Able to work independently and collaboratively in a team environment.

Originally posted on Himalayas