IT Specialist

Responsibilities:

- Provide remote IT support for colleagues in our North American branch offices.

- Respond quickly and effectively to support requests with the goal of first call resolution.

- First point of contact for software, hardware, network and VPN related issues.

- Image and deploy computers.

- Maintain/update images per established procedures.

- Manage and maintain company and clients' websites.

- Manage computer hardware and peripherals including various printers and supplies.

- Maintain accurate documentation of assets and software licensing information.

- Create and manage user accounts in business applications.

- Create and maintain end-user documentation for software and processes.

Skills:

- Proven ability to troubleshoot problems and look for solutions.

- Fluently bilingual English/French, additional languages, an asset.

- Excellent interpersonal, oral, and written communication skills.

- Good organizational and time management skills.

- Solid organizational skills and the ability to handle multiple projects simultaneously.

- Ability to learn new technologies quickly.

- Experience working remotely from home office.

- 1-3 Years in the Information Technology Field

- 2+ years supporting Microsoft Windows 7/10 desktop operating systems in a production environment.

- Knowledge of PC imaging methodology.

- Knowledge of Office 365 and Microsoft Office Suite Applications (Word, Excel, Outlook, Visio, PowerPoint).

- Knowledge of antivirus software and virus/malware removal techniques.

- Ability to quickly learn and troubleshoot new/unfamiliar software tools.

- Basic knowledge of networking technologies and tools including: TCP/IP, DHCP, DNS, PING, VPN.

LOCATION
Work from your Home-Office

Can work from anywhere from Canada or USA, as long as we have openings in your area.

EDUCATION
College, Finished
Minimum 5 years Experience

Training in IT and Business Administration, Marketing or Communications, is preferred.

REMUNERATION:
Based on experience

SCHEDULE:
Flexibles hours

Part-Time (minimum 15hours per week) or Full-Time (40hours)
Week-days, Evening & Week-end Shifts available

START DATE:
a.s.a.p.

MalOPlus™ Group Inc., provides Business Development services in the fields of Accounting, Administration and Marketing. Our goal is to help small and medium-sized businesses explore outsourcing solutions to minimize their administrative and operating costs. We also offer to home-based self-employed professionals, a network that provides contractual work.

MalOPlus™ Group Inc., is a collective of 3 companies operating under the MalOPlus™ Brand and a few other sister companies managing other Brands owned by MalOPlus™ Group Inc. This position is for one of these subdivisions.

Originally posted on Himalayas