IT Specialist
We're looking for an IT Specialist to own the Android tablet environment and provide hands-on technical support for a fast-moving technology company. When a team member's device or system goes down, this role is the first line of defense. Speed, accountability, and clear communication are non-negotiable.
You will handle day-to-day IT support, manage the company's Android device fleet, and work cross-functionally with IT, engineering, and operations to keep systems running reliably at scale. If you bring a no-task-too-small ownership mentality, respond fast when it matters, and take pride in keeping people productive, this role is a strong fit.
Why You'll Want to Join
- You will be paid in USD (bi-monthly: every 15th and 30th)
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Paid Time Off in accordance with company policy
- Observance of Holidays per company guidelines
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100% remote setup so you can work wherever you're most productive
- This role requires availability on Eastern Standard Time with a rotational weekend schedule
- Direct ownership over IT support and device operations with real impact on team productivity
- Close collaboration with IT leadership, engineering, and operations from day one
What You'll Work On
General IT Support
- Serve as the primary IT support resource for internal staff and field teams
- Handle help desk requests including account access, software troubleshooting, connectivity issues, and hardware support
- Triage and resolve IT tickets promptly, escalating to engineering when issues require deeper technical investigation
- Maintain clear documentation of recurring issues and resolutions to reduce repeat requests
- Onboard new team members from an IT perspective including account setup, device provisioning, and access management
Android Device Management and Provisioning
- Manage and maintain the Android tablet fleet across the full lifecycle from acquisition through deployment and retirement
- Configure and enroll Android devices into device management platforms before deployment
- Enable security settings, device policies, and functionality updates across the fleet
- Track device inventory and lifecycle status and ensure every device is properly configured before reaching a team member
- Establish and manage a structured release process for device configuration updates
Device Support and Troubleshooting
- Troubleshoot and resolve device issues quickly with a target resolution time under 30 minutes for critical issues
- Document troubleshooting procedures and processes clearly enough for others to follow
- Support the transition of Tier 1 support responsibilities to other team members as the function scales
Systems Improvement and Documentation
- Identify opportunities to improve Android device reliability, performance, and usability across the fleet
- Support rollout of new capabilities and updates with minimal disruption to the team
- Maintain and improve runbooks for triaging and troubleshooting as the company grows
- Keep documentation current, organized, and accessible so the support process scales without knowledge bottlenecks
What You Bring
- Hands-on experience managing Android devices in an enterprise or large-scale deployment environment
- Solid general IT support background including help desk, troubleshooting, and user-facing support
- Strong troubleshooting skills across Android devices, systems, configurations, and connectivity
- Comfort navigating production databases using SQL and running scripts via CLI to investigate issues
- Ability to translate complex technical issues clearly for non-technical audiences
- Familiarity with modern support and productivity tooling such as Slack, Linear, HelpScout, or Notion
- Strong written and verbal communication skills across both technical and non-technical audiences
- No-task-too-small ownership mentality with fast issue resolution and strong follow-through
- Highly organized and responsive with the ability to manage multiple open task