IT Operations Principal Engineer
Company Overview:
InvestorCOM is a leading provider of compliance technology for the wealth management industry, helping firms drive compliant growth through retirement and rollover solutions. Our platform enables financial institutions to navigate complex regulatory requirements while improving client outcomes, operational efficiency, and advisor productivity.
As a remote-first organization, we are building a modern, high-performing team focused on delivering secure, scalable solutions that support the evolving needs of wealth and retirement markets.
Job Overview:
InvestorCOM is seeking an IT Operations Principal Engineer to provide technical leadership for the infrastructure, operational platform, and cloud services that power InvestorCOM 's products and business operations.
This is a senior, hands-on engineering role responsible for designing, improving, and evolving the operational systems that support InvestorCOM 's products, people, and customers. Working closely with Engineering leadership, you'll help establish technical standards, improve operational maturity, strengthen our security posture, and enable reliable, scalable platform operations.
This role leads through technical expertise, mentorship, and influence rather than formal people management.
Success in this role means improving the reliability, scalability, and operational maturity of our cloud infrastructure while enabling engineering teams to move faster through better tooling, automation, and operational excellence. You'll serve as the organization's senior technical authority for IT operations and infrastructure engineering, partnering closely with Engineering leadership to shape the long-term direction of our operational platform.
What you’ll do
IT Operations & Platform Reliability
- Design, standardize, and continuously improve operational processes that support reliable and secure platform operations
- Lead technical resolution of complex infrastructure and operational issues
- Monitor platform health, availability, and performance, identifying opportunities to improve reliability
- Develop standards, documentation, and operational runbooks that improve consistency and resiliency
Cloud Infrastructure & Automation
- Design and evolve Azure-based infrastructure to improve scalability, resiliency, and operational efficiency.
- Champion infrastructure automation through Infrastructure-as-Code and modern operational practices.
- Define and continually improve observability across infrastructure through monitoring, logging, alerting, and telemetry.
- Identify opportunities to simplify operations through automation and AI-assisted tooling
Security Operations & Compliance
- Partner with Engineering leadership to maintain InvestorCOM 's SOC 2 Type 2 operational controls
- Improve operational security practices including identity management, vulnerability management, logging, monitoring, and secure operational standards
- Support business continuity and disaster recovery planning and testing
- Contribute technical expertise during audits, client security reviews, and compliance initiatives
Technical Leadership
- Establish operational engineering standards and best practices
- Mentor engineers by sharing operational expertise, establishing standards, and raising the bar for operational excellence
- Act as the technical escalation point for complex operational issues
- Drive continuous improvement across infrastructure, tooling, automation, and operational practices
- Foster a culture of operational excellence by sharing knowledge, establishing best practices, and helping engineers solve complex operational challenges
Operational Improvement
- Evaluate and introduce technologies, tooling, and automation that improve scalability, operational maturity, and long-term efficiency while reducing technical risk
- Champion automation-first approaches to repetitive operational work
- Continuously improve documentation, processes, and o