IT Manager

Responsibilities:

- Manage and maintain the company's IT infrastructure for both shore and sea-based operations.

- Handle hardware issues reported by users and coordinate with vendors for solutions.

- Oversee incident management and ensure timely resolution with vendors.

- Manage software installations, updates, and troubleshoot connectivity issues.

- Support users with access requests for guests and vendors.

- Perform routine checks on hardware and software, resolving issues in coordination with vendors.

- Handle procurement, repair, disposal, and sale of IT assets.

- Administer IT policies, documentation, and user guides.

- Stay updated on new solutions and recommend upgrades or improvements.

- Work with the Systems Manager to support user needs.

- Implement and manage network and endpoint security with vendors.

- Develop and enforce cybersecurity policies across company systems.

- Set up monitoring policies and ensure timely responses to alerts.

- Collaborate with users to balance security with operational needs.

- Regularly test for vulnerabilities and address potential risks.

- Monitor and respond to security breaches and incidents.

- Create and manage a cybersecurity incident response framework.

- Provide regular reports on security issues and breaches.

- Conduct routine cybersecurity awareness and training for users.

- Oversee the recovery process after security incidents, following set guidelines.

- Work with the Data team to implement and enforce data policies across systems.

- Support Data Governance, Data Loss Prevention, and regular backups in coordination with vendors.

- Supervise IT team members, including work schedules and training.

- Assist with performance appraisals and provide daily operational guidance.

- Collaborate with other departments to support their IT needs.

Requirements:

- Proven experience in managing the M365 Business Suite, including services such as Azure Active Directory, Microsoft Exchange Servers, Security Policies, Defender, Intune, and SharePoint.

- Skilled in deploying and managing desktops, laptops, and other work devices for both office and offshore environments.

- Experience working with vendors to provide user support according to agreed SLAs.

- Familiar with procurement, maintenance, on-site/off-site support, and handling the sale of used equipment.

- Strong knowledge of networking, network hardware, and cloud infrastructure.

- Proficient in managing both Windows and Mac devices.

- Experience managing devices within an MDM setup connected to a domain.

- Experienced in setting up, managing, and collaborating with vendors on security solutions.

Originally posted on Himalayas