IP Fac Homecare Specialist
Thank you for your interest in joining Solventum . Solventum is a new healthcare company with a long legacy of solving big challenges that improve lives and help healthcare professionals perform at their best. At Solventum , people are at the heart of every innovation we pursue. Guided by empathy, insight, and clinical intelligence, we collaborate with the best minds in healthcare to address our customers’ toughest challenges. While we continue updating the Solventum Careers Page and applicant materials, some documents may still reflect legacy branding. Please note that all listed roles are Solventum positions, and our Privacy Policy: applies to any personal information you submit. As it was with 3M, at Solventum all qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Job Description:
Govt Facilities Spec I
3M Health Care is now Solventum
At Solventum , we enable better, smarter, safer healthcare to improve lives. As a new company with a long legacy of creating breakthrough solutions for our customers’ toughest challenges, we pioneer game-changing innovations at the intersection of health, material and data science that change patients' lives for the better while enabling healthcare professionals to perform at their best. Because people, and their wellbeing, are at the heart of every scientific advancement we pursue.
We partner closely with the brightest minds in healthcare to ensure that every solution we create melds the latest technology with compassion and empathy. Because at Solventum , we never stop solving for you.
The Impact You’ll Make in this Role
The Govt Facilities Spec I position provides dedicated customer support to Government customers. The Specialist acts as the liaison between the patient, VA Prosthetics/Logistics, and internal customers. The Specialist makes sure all needed documentation and approvals are obtained prior to an order being released to bill VA.
As a Govt Facilities Spec I, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. Here, you will make an impact by:
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Provide dedicated call-queued customer service support to government customers and maintain courteous, timely communication with internal and external customers.
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Manage the revenue cycle for orders billing to VA Prosthetics, including order entry, approval, billing, collections, and VA Logistics order entry and release.
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Enter orders received via fax, P8, or email within two hours of receipt; obtain required purchase orders and approvals; and follow up on missing information for bill-pending and ship-pending orders.
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Review contracts and payer requirements, obtain re-certifications/re-authorizations, recommend billing adjustments according to company policy, and provide billing status or invoices as needed.
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Prioritize departmental work to minimize billing revenue loss, meet assigned performance goals, support process improvements, provide peer backup coverage, and comply with company policies and procedures.
Your Skills and Expertise
To set you up for success in this role from day one, Solventum requires (at a minimum) the following qualifications:
- High School Diploma/GED or equivalent.
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One (1) year or more of call center experience.
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Two (2) years or more of healthcare collections experience.
In addition to the above requirements, the following are also required:
- Government experience.
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Strong customer service skills and demonstrated ability to professionally interact with employees and external business contacts while conveying a positive, service-oriented attitude.
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Experience working with ERPs such as Hero, Oracle, Delair, FileNet, or Genesis.
Additional qualifications that could help you succeed even further in this role include:
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