Interoperability Implementation Manager
The Interoperability Implementation Manager is a key role responsible for ensuring successful EMR integrations with provider practices, including data exchange services (e.g. HL7/FHIR, Proprietary EMR APIs, CCDAs) and user-facing applications embedded within the EMR workflow. This role focuses on turning technical EMR integration requirements into smooth, well-coordinated implementations that enable providers to efficiently and confidently adopt our data integration and interoperability products.
This role works closely with Client Success, Clinical Operations, Product, Engineering, and third-party EMR partners to plan and deliver implementations on time with high quality outcomes. This role combines project management, provider-facing communication, and tech savvy coordination, ownership, and bias for action to achieve project goals.
Responsibilities:
- Lead and actively participate in meetings with client/provider organization leadership, and internal teams, driving customer EMR integration implementations from planning through go-live and beyond, including SMART-on-FHIR applications, data integration services (HL7/FHIR, proprietary APIs), CCDA based data retrieval, and other EMR interoperability technologies
- Serve as primary point of contact with accountability for provider EMR integration success
- Partner with Customer Success team during pre-implementation scoping, planning, and readiness assessments (e.g. security questionnaires, IT resource allocation, governance)
- Partner with Clinical Operations and Customer Success teams to align technical EMR integration implementation with other provider onboarding tasks
- Manage the administrative backbone of implementation projects: taking detailed notes, tracking action items, timelines, decisions, entering and managing data into systems
- Coordinate client teams and third-party partners (e.g., Epic, athena, Redox)
- Engage in cross-team collaboration, investigation, and issue resolution
- Manage project timelines, milestones, and delivery commitments
- Execute implementation and support tasks such as administrative set up, test data setup, system configuration, product demonstrations and training, issue investigation, and active problem solving
- Facilitate comprehensive testing in coordination with the full implementation team, including functional feature tests, comprehensive UAT, and production migration validation
- Troubleshoot issues and identify solutions, in collaboration with team colleagues
- Partner with Support Engineers on technical execution and support needs, including monitoring integration health and reporting applicable metrics
- Utilize standardized processes, templates, and self-service tools to scale efficiently
- Identify and escalate risks, blockers, and dependencies
- Accountable for communicating reliable and accurate project updates and related statuses to all project stakeholders and internal leadership
Requirements
Requirements:
- Bachelor’s degree in a related field
- 3+ years implementing complex healthcare software with provider practices
- 3+ years implementing integration technology (e.g. Smart-on-FHIR apps, HL7/FHIR services)
- Clear understanding of provider workflows, risk adjustment, and quality of care
- Excellent project management and cross-functional coordination skills
- Excellent communication and expectation-setting skills with internal and external stakeholders, including technical and non-technical topics
- Proficient with technical integration products and concepts (APIs, data feeds, EMR config)
- Ability to communicate clearly and effectively with project stakeholders and leadership, including a variety of EMR integration and interoperability related topics and technologies
- Ability to manage multiple concurrent implementations
- High ownership mindset and bias toward hands-on execution
Competencies:
Communicates Effectively
- Exchanging idea