International Trust Operations Manager

Absolute is looking for an International Trust Operations Manager to join the Security, Risk & Compliance team. This is a broad, hands-on role spanning compliance operations, customer trust, audit support, risk management, and third-party risk — with a primary focus on EMEA and international markets. This successful candidate will collaborate with the North American counterpart to deliver success for Absolute.

You have a solid foundation in GRC frameworks, experience supporting internal and external audit processes, and the communication skills to handle customer security questions confidently. You thrive where rigorous compliance work and practical business enablement go hand in hand.
What You’ll Do
Customer Trust Operations

- Serve as the primary trust operations contact for EMEA and international teams supporting our customers, prospects, and partners.

- Handle inbound security requests including security questionnaires, and customer-initiated assessments — using and enhancing AI-assisted assurance tooling to improve response speed, accuracy, and consistency.

- Help build and maintain the knowledge base that powers AI-assisted responses, keeping control mappings current and continuously improving answer quality against Absolute’s actual control environment.

- Partner with Sales, Customer Success, Engineering, and Legal to support deals involving security review cycles.

- Support customer trust reviews, due diligence activities, and regional customer trust escalations.

- Track and report on regional assurance performance metrics.

Audit & Compliance Operations

- Support the execution of an internal IT control self-assessment program, conducting assessments of technical, administrative, and physical controls and contributing observations on their design and effectiveness.

- Coordinate external audit engagements (SOC 2, ISO 27001, and others), liaising with third-party auditors and ensuring audit artifacts are well-organized and submitted on time — using AI-enabled platforms to automate evidence collection, monitor control health, and reduce manual preparation effort.

- Perform periodic gap assessments against relevant frameworks and contribute to remediation planning.

- Support GDPR and regional regulatory compliance requirements.

- Maintain regular reporting on compliance posture, audit risk, and audit-related change management for team leadership and key stakeholders.

Risk Management

- Participate in and help advance Absolute’s risk management program, including risk identification, assessment, and treatment activities.

- Contribute to risk reporting and escalate issues to team leadership as appropriate.

Third-Party Risk Management

- Support vendor risk management activities, including assessing new vendors and coordinating re-assessments on a risk-tiered schedule.

- Complete vendor security assessments received from Absolute’s own suppliers and partners.

- Track remediation of identified vendor issues and maintain vendor assurance records.

Policy, Standards & Continuous Improvement

- Collaborate across teams to maintain accurate, current policies, standards, processes, and operating procedures, including process-flow diagrams and SOPs.

- Identify and flag opportunities to reduce manual effort, improve audit readiness, and close gaps between requirements and how the business operates.

- Support AI-assisted workflows and operational efficiency initiatives.

- Drive regional process improvement initiatives and maintain operational metrics and reporting.

What You’ll Bring

- 3–5 years of experience in GRC, information security, audit, compliance, or trust operations — ideally in a SaaS or cloud-native environment.

- Exposure to external audit engagements (SOC 2, ISO 27001, or similar) and familiarity with how audit evidence is gathered and managed;

- Familiarity with GDPR and regional regulatory requirements.

- Experience completing customer-facing security questionnaires, RFPs, or similar a