Intern — Support Specialist / Business Analyst
Mirantis is looking for a motivated and detail-oriented intern to join our team as a Support Specialist / Business Analyst.
What You'll Do
Business Analysis & Project Coordination
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Gather and document business and functional requirements through interviews, workshops, document analysis, and workflow reviews
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Break projects into actionable tasks with clear timeframes, owners, and goals
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Schedule and facilitate regular team meetings; capture decisions, action items, and next steps
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Prepare clear documentation for internal teams and key stakeholders, leveraging AI writing and summarization tools to improve quality and efficiency
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Monitor project progress, proactively flag risks, and help drive issues to resolution
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Maintain and update project reports, dashboards, and status trackers on a regular cadence
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Use AI-assisted tools to analyze project data, identify patterns, and surface actionable insights
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Conduct acceptance testing of newly developed features and functionality
Technical Support
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Serve as a first point of contact for customers seeking technical assistance via phone, email, or web portal
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Troubleshoot technical issues systematically, using AI-powered diagnostic and knowledge base tools where applicable, and escalate unresolved cases to the appropriate support tier or engineering team
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Track and manage open issues through to resolution within agreed SLAs
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Provide timely, accurate, and professional responses to customers throughout the support lifecycle
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Verify that customer systems are fully functional following issue resolution
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Log all events, problems, and resolutions accurately in the ticketing system
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Contribute to the internal knowledge base by writing technical notes and user-facing documentation, using AI tools to maintain consistency and clarity
Cross-functional Collaboration
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Work closely with developers, QA engineers, and system engineers to support quality product delivery
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Apply basic prompt engineering techniques to get effective results from AI assistants in day-to-day tasks
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Build and maintain positive working relationships with customers and internal stakeholder
What We're Looking For
Technical Skills
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Solid understanding of software development life cycle (SDLC) and common methodologies (Agile, Scrum, Waterfall)
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Familiarity with help desk or ticketing software and remote support tools
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Basic experience troubleshooting software or system issues remotely
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Exposure to relational databases (SQL knowledge is a plus)
AI Literacy
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Comfortable working with AI assistants (such as ChatGPT, Claude, Copilot, or similar) for research, drafting, and problem-solving tasks
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Basic understanding of how large language models (LLMs) work and their practical limitations
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Ability to write clear, effective prompts to get useful outputs from AI tools
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Awareness of AI ethics, data privacy considerations, and responsible AI use in a professional setting
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Interest in how AI and automation are reshaping IT support, business analysis, and enterprise workflows
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Assist in designing and documenting multi-agent workflows that coordinate specialized AI agents across support, analysis, and reporting tasks
Soft Skills
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Strong organizational and time-management skills with the ability to juggle multiple open issues simultaneously
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Excellent written and verbal communication skills in English
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A collaborative, diplomatic, and genuinely customer-focused mindset
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Intellectual curiosity and eagerness to learn new tools and technologies quickly
What does Mirantis offer you?
- Work with an established Silicon Valley leader in the cloud infrastructure industry;
- Work with exceptionally passionate, talented and engaging colleagues, helping Fortune 500 and Global 2000 customers implement next-generation cloud technologies;
- Be a part of cutting-edge, open-source innovation;
- Thrive in the high-energy environment of a young company