Inside Sales Representative II (2026-8025)
The Inside Sales Representative II (ISR II) services a defined list of healthcare professionals in support of our client’s product promotional efforts through telephone, email and fax. The ISR II will utilize an approved call guide, as well as, marketing and sales aids, such as brochures and patient education sheets, to accomplish the sales objective for the specific target audience.
Fully remote opportunity.
Monthly Bonus Potential based on performance of $1,000!
KEY RESPONSIBILITIES:
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Produce positive business outcomes for clients by achieving or exceeding performance goals and objectives
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Promote meaningful relationships and brand loyalty through engaged and informed conversation with customers and sales representatives via outbound/inbound phone calls, emails or other digital channels
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Responsible for building/confirming HCP demographics, including capturing profiling answers about the practice, other healthcare professionals at that practice and servicing the requests of the practice according to business rules
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Demonstrates the product knowledge to detail and “up sell” all products in the portfolio and to evaluate whether the customer qualifies for offers according to business rules
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Utilize training and approved materials to deliver comprehensive, skilled sales presentations based on program goals, target profiles and target needs.
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Successfully deliver presentations via multiple digital media and channel, i.e. co-browsing, video details, video and WebEx conferencing, phone, email etc.
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Contact and deliver presentations to a defined list of HCPs within assigned territories
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Work without a call script, following call guidelines and adjusting content of sales presentation based on current plan of action (POA) or appropriate message for target, based on previous discussions/behaviors
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Understands and utilizes Telephony and CRM systems to maximize efficiencies
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Capture information accurately and completely as outlined in the program business rules and update systems appropriately
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Be flexible, organized, and able to comply with constantly changing business rules, processes, products, and literature offerings
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Able to balance priorities and work with team members to adjust workload to ensure coverage of all territories
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Prioritize and plan work activities, use time efficiently, set goals and objectives and organize daily work schedule to ensure consistent coverage of accounts via the telephone based on established program objectives
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Organize and prioritize calls for existing or potential sales targets based on target potential and target needs
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Share feedback about customer and sales rep request trends and overall suggestions for improvement with supervisor
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Handle potentially negative situations with customers and sales representatives with tact and diplomacy
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Investigate issues that cannot be resolved at the time of the initial call and follow through until resolution
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Escalate issues to the appropriate parties, when necessary
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Participate in extensive product training, development programs and ongoing studies of product and disease states.
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Adhere to training, territory management, compliance, reporting and regulatory requirements
The above duties are meant to be representative of the position and not all-inclusive.
MINIMUM JOB REQUIREMENTS:
EDUCATION AND EXPERIENCE:
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Two (2) to four (4) years of demonstrated sales success in a business-to-business environment.
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Bachelor’s Degree or equivalent experience
- Call Center Experience
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Experience working in a highly regulated industry
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Experience working in a healthcare environment (e.g. hospital, healthcare practitioner office, clinic, etc.)
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Experience with HIPAA, PDMA, cGMP, OPDP adverse events and reportable product complaints
- Bi-lingual, English and Spanish
KNOWLEDGE, SKILLS & ABILITIES:
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Demonstrated motivation for sales, meeting sales goals, prospecting and closing
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Abili