Inside Sales Representative I
About Bluefin Payment Systems LLC
At Bluefin, we thrive in a dynamic and fast-paced environment where innovation and leadership are at the forefront of everything we do. Join us in revolutionizing data security within the integrated payments industry, as we protect over 35,000 companies across 59 countries with our cutting-edge encryption and tokenization technologies. Our collaborative culture empowers you to take initiative and make impactful contributions, while our commitment to professional growth ensures you have the tools and opportunities to excel. Embrace the challenge of working in a vibrant atmosphere that values agility and leadership, and be part of our mission to create secure, frictionless experiences for businesses and their customers. If you’re ready to drive change and make a difference, we invite you to embark on this exciting journey with us!
About the role
The Inside Sales Representative I is a highly energetic individual who is responsible for driving revenue growth through Bluefin’s referral partner channel. The ideal candidate will perform outbound and in-bound sales and be able to close deals over the phone using exceptional communications, product knowledge, and client service skills. This role serves as a trusted advisor to merchants. This individual will independently manage merchant opportunities from initial referral through onboarding and activation, making informed decisions regarding pricing, coordinating with internal departments, and ensuring merchants receive exceptional service throughout the customer lifecycle. This is a remote position reporting to the SVP, US Sales .
What you'll do
The essential duties and responsibilities include the following. Other duties may be assigned.
- Drive achievement of Bluefin revenue, margin, and growth objectives by proactively managing inbound referral opportunities and conducting outbound sales calls to prospective merchants.
- Own the full sales cycle for referred merchant opportunities, from initial contact and discovery through pricing, proposal, closing, onboarding, activations, and early lifecycle support.
- Consult with merchant to understand their business needs payment acceptance environment, current challenges, and growth objectives, then position appropriate Bluefin products and services to support those needs.
- Effectively communicate Bluefin’s value proposition, including intangible program benefits, service quality, security advantages, payment solutions, and partner-channel benefits, through phone and virtual sales conversations.
- Independently evaluate merchant processing opportunities and recommend appropriate pricing while balancing profitability, competitive market conditions, risk considerations, and long-term relationship value.
- Make informed decisions throughout the sales, underwriting, onboarding, and activation process to support timely merchant implementations a successful account conversion.
- Serve as the primary point of contact for referred merchants during the sales and onboarding journey, ensuring consistent communications, clear expectations, and positive client experience.
- Partner closely with Underwriting, Risk, Activations, Relationship Management, and other internal teams to coordinate merchant approvals, documentation, pricing reviews, escalations, and activations.
- Contribute toward minimizing client attrition through leveraging the relationship, excellent problem solving and resolution, and providing overall exceptional information and service.
- Accurately manage leads, opportunities, activities, merchant data, and client communications within Bluefin’s CRM and internal systems with a high degree of urgency, accuracy, and completeness.
Qualifications
To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation