Inside Sales Representative
About TEVET LLC
For the past two decades, TEVET has been the leading federal reseller of engineering equipment and supplies, a premier provider of cutting-edge solutions in technology and defense.
TEVET is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
Position Summary:
The Inside Sales Representative (ISR) is a revenue-generating sales professional responsible for driving profitable growth within TEVET ’s Aerospace, Defense, and Government markets. The ISR owns assigned accounts and is expected to build and deepen strategic relationships with both customers and suppliers to increase opportunity flow, improve competitiveness, and strengthen long-term account value. This role owns assigned accounts, develops strategic relationships with customers and suppliers, , and executes disciplined pipeline management to achieve defined revenue and objectives.
The ISR is accountable for measurable outcomes, including quote-to-order conversion, responsiveness, account expansion, and customer satisfaction. Success requires initiative, urgency, sound judgment, and the ability to operate effectively in a fast-paced, high-accountability environment.
A core expectation of this role is proactive outreach. The ISR routinely initiates phone-based customer and supplier engagement to discuss opportunities, uncover requirements, clarify specifications, validate fit, influence sourcing decisions, and drive quote follow-up. The ISR leverages these conversations to reduce friction in the buying process, strengthen trust, and directly improve conversion and win rates.
The ISR serves as a subject matter expert for assigned accounts and may coach and mentor other ISRs as directed by the Director of Sales Operations. The role also requires cross-training on additional accounts to ensure continuity of support and coverage.
As a key liaison between Sales, Quality, and Operations, the ISR ensures compliance with customer requirements, contractual obligations, and TEVET ’s Quality Management System (QMS). The ISR proactively resolves issues, protects customer relationships, and safeguards revenue.
Essential Duties & Responsibilities
- Own the quote-to-order process for assigned accounts, including creation, revision control, and proactive follow-up to drive conversion and meet sales goals
- Manage high-quality customer and supplier communication (email, phone, and portals) regarding pricing, availability, documentation, technical requirements, and order status with a bias for speed and accuracy; ensure communications and key updates are reflected in CRM activity and opportunity records as appropriate .
·Partner with Account Managers to
- Ensure strict compliance with customer quality clauses, flow-down requirements, and contractual obligations on RFQs and POs, escalating risks early and documenting resolutions.
- Drive issue resolution across Sales, Quality, and Operations (terms and conditions, lead time, quality requirements, invoicing, discrepancies) to protect customer satisfaction and revenue; contribute to continuous improvement in policies and procedures for assigned accounts.
- Support team performance through cross-coverage and continuity planning; provide backup coverage for Account Managers and ISRs and contribute to process improvement initiatives as assigned.
·Performs other duties as assigned.
Work Environment
This is a full-time, exempt, salaried position with commission eligibility. The role is performance-driven and focused on achieving defined revenue, margin, customer engagement, and account management objectives. Work is generally conducted during standard business hours, but the ISR is expected to demonstrate the flexibility and responsiveness required to me