Inside Sales Representative

Caring.com - Inside Sales Representative (Family Advisor)

The Inside Sales Representative or Family Advisor plays a pivotal role in helping families find appropriate private-pay senior living options. Success in this remote, inside sales position, relies on effective communication, empathy, salesmanship, and collaboration with both care seekers and senior living communities. Key elements include providing informed and personalized support to seniors, fostering positive relationships with senior living partners, and excelling in remote work skills. The Family Advisor focuses on guiding families through a challenging process, addressing concerns, and ensuring a seamless, empathetic, and supportive experience.

As an Inside Sales Representative or Family Advisor at Caring, you can expect:
A structured sales process, built to:

- Guide families through the senior living search process, ensuring consistent follow-up, and emphasize the value of partnering with Caring.

- Communicate partner community offerings within our database, resident requirements, and the unique benefits of senior living options.

- Actively listen to a care seeker’s needs and pay attention to verbal cues.

- Engage in effective probing and ask insightful questions to provide targeted solutions.

- Leverage our technology to provide the best outcomes for care seekers.

High accountability for sales performance and productivity:

- Maintain consistent performance metrics based on predefined benchmarks and key performance indicators.

- Consistently meet and exceed sales quotas.

- Balance adding new volume to pipeline while converting existing pipeline.

- Accurately manage a lead pipeline within the CRM.

Caring Brand Ambassador:

Deliver our mission-driven value to care seekers and senior living communities alike, while being an excellent reflection of the Caring brand.
Ideal Family Advisors will have:

- Strong attention to detail and exceptional organizational skills.

- Comfortable following scripted communication on the phone.

- Thrives in a closely monitored and structured environment.

- Excellent communication skills, both verbal and written.

- Thrives in a team-oriented, collaborative environment.

- Previous experience meeting sales quotas in a metrics-driven environment, preferably via telephone sales.

- A preference for working in a sales-driven, high-feedback environment.

- The ability to effectively handle emotionally charged calls.

- The ability to consistently work a predetermined 40-hour/week schedule, including weekends and some holidays.

Required Skills and Competencies:

- 3+ years of documented sales success in a quota or metrics-driven environment.

- Problem-Solving Skills.

- Ability to multitask with a CRM and basic technology tools while on the phone.

- Ability to independently manage time and priorities.

- Ability to deliver results in a remote call center environment.

- Demonstrated ability to successfully communicate with a diverse set of personalities and situations.

- Experience with high call volume (100-150 calls per day).

- Industry Knowledge and/or past history of senior care industry experience is preferred.

Computer Proficiency:

- MacOS proficiency is not required but is strongly encouraged.

- High computer literacy, including proficiency in Word and Excel, and ability to navigate a multi-monitor workstation with ease.

- Strong typing skills.

- Experience working with a CRM is highly preferred.

- Ability to pivot across multiple technology systems to effectively manage a growing book of business.

Remote and home office requirements:

- This is a full-time position with regular evening and weekend shifts required.

- Attendance of structured, scheduled training is mandatory.

- A designated home office space with privacy during working hours is mandatory.

- A High-speed, hard-wired internet connection is required.

- The daily schedule is free from distractions and interruptions.

- Taking care