Inbound Sales Representative (Remote)

Please Read the Whole Job Description Before Applying. End-of-life care is a $20B industry hiding in plain sight. It touches every family, yet remains fragmented, widely distrusted, and offline - all while the world around it has transformed. We believe families deserve a fundamentally better experience. At Meadow, we're building the modern funeral home. In under two years, we've become California's largest independent, earning hundreds of 5-star reviews and an 80+ NPS along the way. Powered by a team that's built and scaled real-world businesses, we're expanding nationally with urgency, discipline, and plenty of meaningful work still ahead. We believe great people live everywhere. Our team works across continents and time zones, grounded by shared values: high standards, deep empathy, and a drive to do work that matters. Learn more about our global teams here: ---------- If this sounds like your kind of team, we'd love to hear from you. About the Role As an Inbound Sales Representative, you’ll be the first voice families hear when they reach out. You’ll guide them with clarity and compassion - no cold calls or pushy tactics, just meaningful conversations that help people make one of life’s most important decisions with confidence. This is a sales role: you're responsible for helping families make confident decisions and guiding them to a close - always with genuine care, never pressure. Depending on team needs and performance, this role may include a mix of inbound sales conversations, returning lead follow-up, and support work that helps the broader sales process run smoothly. A quick note, because many candidates wonder about it: People often assume this work is emotionally heavy, but our team consistently finds it deeply meaningful and surprisingly uplifting. The role is rooted in hospitality, clarity, and human connection, not sadness. Rather than feeling heavy, the work offers a unique sense of purpose as part of a modern, compassionate company transforming an outdated industry and bringing dignity, transparency, and warmth to families across the country. Grow Your Career Most teammates begin in our Second Call Representative role, a customer-facing sales position where you'll build product expertise, close deals, and develop our consultative sales approach. High-performing Day Shift reps may become eligible to join our First Call Representative team after approximately three months. First Call Reps receive more inbound opportunities and move to an uncapped performance-based compensation plan tied directly to dollars sold, creating meaningful upside for top performers. Eligibility for the First Call team is based on sustained performance, including strong conversion results, customer experience, workflow accuracy, and overall reliability. What You’ll Do - Handle warm inbound leads and support families through the sales process with clarity, empathy, and strong follow-through. - Guide families through cremation options, helping them make a confident decision when possible and ensuring thoughtful follow-up when more time is needed. - Manage returning leads and follow-up conversations across phone, text, and email so no family falls through the cracks. - Contribute to queue coverage, sales activities, and related support workflows that improve the overall customer experience. - Hit performance targets while maintaining strong conversion outcomes and quality scores. - Move fluently across our stack - HubSpot, Aircall, GSuite, Slack, and our case management system. Requirements - 2+ years of sales experience with a track record of meeting or exceeding individual targets - managing the full sales cycle and closing, ideally consumer (B2C) sales over the phone. - Strong sales instincts and phone presence: you can guide a live conversation toward a confident decision, handle objections naturally, and build trust with families while balancing sales conversations with follow-up and support work. - Clear spo