Inbound Lead Handler - Small, Southern US Home Service Company

If being reachable is just how you're wired - and a message left sitting BUGS you until it's handled - read on. You're the person who answers. When someone reaches out, you get back to them. Not because it's in your job description - because leaving them hanging feels wrong to you. You're where you said you'd be, when you said you'd be there. You keep people in the loop without being chased for updates. It's just what you do. You don't need the spotlight. You need to know that nothing got missed on your watch. The Work We're a crawl space encapsulation company in Nashville. About a hundred people a month reach out to us - Facebook and Instagram, website forms, texts, calls. The owner sells. The GM runs the crews. Nobody owns the middle - and good people don't always hear back. That's the gap. You close it. Put simply, your job is this - Be the first warm human every lead hears from, and make sure they get to the right person with nothing missing. You'll respond fast, kindly, and personally. You'll offer the free inspection and do your best to get it booked. If they need something other than that, you'll make it your responsibility to connect them. Service and warranty calls go to the GM with everything he needs - so he never has to ask twice. Sales conversations go to the owner the same way. You'll keep the record true in the CRM (HighLevel). Your goal: If it happened, it's in there. And a few times a shift, you'll send an update on what you've done, and what's next. Not the job: selling, answering technical questions, building automations. You won't be on an island. Two people will be hands-on with you from day one - and the answers, the access, the context are all there when you ask. The Offer Small team. Real stakes. An owner and a GM who just asked for this role to exist. Your work will be visible. Each booked inspection that turns into a job has a significant impact on the company - and everyone here knows it. We're offering a real team of honest, well meaning guys that wants what you naturally do. Details Full time. $6/hour. US Central business hours. You'll report to the GM (in Nashville) I (David, located in Mindanao) will help you get set up, situated, and find success in this role. GHL experience helps. Any real CRM background works. We hire character and train skill. What can't be taught is HOW YOU'RE WIRED. One thing we're plain about: on the clock means online and available. Every paid hour. We're hoping you take a personal interest in the success of the company and its team members. To Apply Interested? Tell us about a time someone was waiting on an answer, and YOU were the reason they got one. Keep it to one paragraph. In the same message, tell us the hours (Central time) you can be online and reachable. IMPORTANT: Your verbal English skills are crucial - the less accent you have, the better. We don't want the callers to ever doubt or question whether you could be their next door neighbor. If I like your answers to the questions, I'll follow up asking for a quick selfie video :) In Closing If you need to be chased, this isn't it. If the "Details" section read like common sense to you - let's talk.