Import Specialist I
This is a remote role supporting a Monday through Friday, 8:00AM to 5:00PM Central Standard Time schedule.
This position is primarily responsible for processing and assimilating customer data to support the movement of goods between international borders.
Job Responsibilities:
- Serves as the customer service liaison between the company and the customer(s)
- Resolves problems (i.e. billing, tracking shipments) and handles customer concerns. Builds relationships with customers
- Processes Customs and PGA (Participating Government Agency) entries for clearance of goods into the United States
- Has experience specific to client submission requirements and clearance of specific commodities
- Opens files, enters notes, information and document requests in corporate systems
- Reviews commercial invoice for proper information
- Reviews documentation or issues documents to meet government regulations and carrier regulations
- Convert and verify shipment weight, volume and foreign currency
- Sends information/document requests to company's employees, suppliers, service providers and/or U.S. government agencies as needed
- Communicates with specific offices, departments, and teams on all issues affecting customs brokerage
- Ensures compliance with regards to U.S. Government regulatory agencies such as FDA, EPA, USFWS, etc.
- Coordinates shipping details with U.S. forwarders, steamship lines, airlines, agents, etc.
- Maintains communication with customers, carriers and vendors
- Coordinates shipments from airline, ocean piers and CFS (container freight station) to customer/consignee destination
- Coordinates pick-ups and invoices files
- Stays up-to-date on regulations, laws, guidelines and Deringer requirements. Acts as a resource to internal and external clients.
- Handles accounting processes accurately and in a timely manner
- Ensures email and telephone calls are promptly and professionally answered
- Handles confidential information. May give instruction to colleagues and is expected to make recommendations to improve processes and the functioning of the department and/or company
- Other duties as required and assigned
- May be required to successfully complete the following courses within twelve months:
- IATA Dangerous Goods, IATA Basic Export, CFR49 Dangerous Goods, CFR 15 Export Regulation, and IMDG Dangerous Goods.
Required Qualification:
- High school Diploma/GED
- 3+ years of Customs brokerage experience
- Previous experience keying customs entries
- Previous experience with PGAs i.e. FDA, LACEY, EPA etc.
The hourly range of compensation for this position is $19.00-$24.00
Competencies:
All Deringer employees should be fully committed to the Core Values:
Passion, Respect, Integrity, Expertise, Innovative Solutions, Relationships, Support, Determination, Value and a High Level of Accountability
In addition, the following competencies are specific to this position:
Analytical – Demonstrates accuracy and thoroughness; applies feedback to improve performance; monitors own work to ensure quality; gathers and analyzes information skillfully; demonstrates ability to multi-task and establish priorities.
Customer Oriented – Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; demonstrates ability to speak clearly and persuasively in positive and negative situations; listens and gets clarification; responds well to questions.
Interpersonal Skills – Focuses on solving conflict, not blaming; maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to others’ ideas and tries new things; takes responsibility for own actions; contributes to building a positive team spirit; supports everyone’s efforts to succeed.
Motivation – Sets and achieves challenging goals; demonstrates persistence and overcomes obstacles; measures self against standard of excellenc