Implementation Specialist (Associate Level)
Ever wonder how the essential service teams keeping our communities clean, safe, and running smoothly get things done? They rely on WorkWave .
As an Associate Implementation Specialist , you won't just be setting up software—you’ll be the trusted guide helping real-world business owners transform how they run their daily operations. If you are tech-curious, detail-obsessed, and energized by helping people succeed, this is your launchpad. Armed with modern AI tools, structured playbooks, and dedicated mentors, you’ll master the end-to-end customer journey and build a powerhouse foundation for your career in SaaS.
WHAT YOU'LL DO:
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Learn & Grow: Actively build your product expertise alongside mentors and peers through hands-on collaboration, self-guided study, and structured software training.
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Guide the Implementation Journey: Support customers through their software onboarding process, tracking project progress and milestones using modern project management tools.
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Apply Best-Practice Workflows: Partner with clients to understand their daily operations, guiding them on how to configure and use our software using established best-practice playbooks.
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Deliver Engaging Client Training: Conduct clear, hands-on user training and share change-management strategies to ensure smooth, confident software adoption across the client’s team.
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Organize & Coordinate Projects: Manage multiple client onboarding projects simultaneously, ensuring key dates, deliverables, and quality standards stay strictly on track.
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Maintain Project Documentation: Track client progress and project updates in our specialized tools to keep stakeholders aligned and identify potential risks early.
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Provide Hands-On Troubleshooting: Offer empathetic, clear, and proactive support when clients encounter roadblocks during their implementation phase.
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Collaborate Cross-Functionally: Work closely with internal teams across the business to champion your clients’ needs and ensure a seamless onboarding experience.
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Leverage Modern AI Tools: Utilize internal AI-driven utilities and automated software tools to streamline project tracking, draft client documentation, and optimize your weekly workflows.
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Contribute to Team Knowledge: Help update and refine instructional materials, client setup guides, and internal training documentation over time.
WHAT YOU'LL BRING:
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Experience: 1–2 years of experience in customer service, software support, customer onboarding, or a similar customer-centric technical role.
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Technical Aptitude: Comfort with basic SaaS concepts and modern workplace tools (e.g., G Suite, Excel/spreadsheets, and familiarity with CRM or project management tools like Salesforce, Asana, or Monday.com).
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AI Readiness: Curiosity for and practical experience using standard AI productivity tools to work smarter and faster.
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Communication Skills: Exceptional written and verbal communication—you excel at making technical information feel simple, clear, and approachable.
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Organization & Detail: Strong time-management skills with a knack for prioritizing tasks, tracking details, and managing multiple timelines without dropping the ball.
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Problem-Solving Mindset: A proactive, inquisitive attitude with a passion for helping people overcome technical challenges.
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Teamwork & Soft Skills: High professionalism, adaptability, and an ability to collaborate fluidly across different teams and client personalities.
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Travel Flexibility: Ability and willingness to travel to client sites up to 25% of the time.
WHAT YOU SHOULD KNOW ABOUT US:
• We are laid back but buttoned up. We offer a casual work environment and remote work flexibility and have a passion for developing creative, innovative best in class solutions that directly contribute to the success of our customers
• We care deeply and deliver service and solutions that make a real difference in the lives of our clients and their businesses
• We openly