Implementation Engineer - Service Delivery
About Your Role:
This position will be responsible to focus on project management areas of technical voice as well as data solution design.On the voice transition side, team in successfully migrating customers’ voice services to cloud services (UCaaS, CCaas), as well as designing, engineering, evaluating, recommending, formulating, and implementing plans for current and new technologies.
On the Data transition side, Achieve customer network operational deliverables by designing, engineering, evaluating, recommending, formulating, testing, and implementing plans for current and new technology.
This position requires strong interpersonal, collaboration, and communication skills.Experience in Network Engineering, Project management and MS Visio are a must. This is a high touch, client-facing position, conveying confidence to those clients in abilities to plan, specify, deploy, support, and maintain infrastructure designs that our clients’ businesses rely on to operate.
Translate highly technical ideas/principles into comprehensive/descriptive business language for peer groups, management, clients to effectively assist/resolve issues.
This role will coordinate strategies for defining, deploying, installing, configuring, and managing and maintaining Cloud hosted IP telephony communication architecture and its associated network connections and component hardware within companies.
About Spectrotel :
Spectrotel is a leading national next generation aggregator of Voice, Internet, Cloud Communications and Managed Services. Spectrotel aligns suppliers, agents, and customers, through the use of Spectrotel ’s aggregation platform to bring out the best of each to maximize customer success and experience. We are the “Network of Networks” and have achieved this through the committed, passionate and driven team of associates that make up the Spectrotel team.
We are proud of having created a unique and valued experience for some of the most well-known brands throughout the country by providing exceptional service and technology solutions crafted to meet and exceed their business needs. We owe our success to a set of simple principles: integrity, honesty, flexibility, and ambition. It is the embodiment of these traits that make Spectrotel a distinctive integrated solutions company.
As a privately held company we seek individuals who can help contribute to the company’s success. This means you are not shy, you like rolling up your sleeves, digging in, and helping solve problems, you feel energized when you present an idea and most importantly you are persistent, passionate and never satisfied with the status quo.
Responsibilities include but are not limited to:
- The Service Delivery Implementation Engineer will be responsible for providing project management for small business to large enterprise implementations of Spectrotel ’s Managed Services & UCaaS platforms, managing customer expectations and satisfaction, and overseeing the implementation processes.
- Develop comprehensive project plans that merge customer requirements with platform capabilities.
- Ensure deliverables are maintained for all projects, providing regular status reports, project risks, and ensuring projects stay on time and within contract scope.
- Contribute to strategic network plans and reviews; designing effective networks following industry best practice; preparing and completing action plans.
- nstall, configure, and support network equipment, including routers, switches, firewalls, UCaaS and various other managed service devices.
- Responsible for tracking project timelines, deliverables, risks and adjusting the vendor implementation processes accordingly to meet customers’ goals.
- Coordinate with various stake holders and technical personnel during all project phases, from initial development through implementation and training.
- Manage day-to-day aspects of multiple implementation projects, including customer kickoff meetings, regular custom