Implementation Engineer I

Implementation Engineer

Location: Remote

Department: Service

Reports to: Field Implementation Manager

Direct Reports: None

Type: Full-Time

Status: Non- Exempt

Schedule: M-F (Variable)

Compensation: $30.76 - $36.53 per hour + Annual Performance Bonus
The Role

We're seeking an Implementation Engineer to be the hands-on face of IPA at customer sites, bringing our industry-leading scrub and linen automation solutions to life from delivery through go-live. This role owns the full onsite implementation — uncrating and positioning equipment, installing, networking, and powering up systems, and training clients to ensure they're set up for long-term success.

You'll travel to hospitals and healthcare facilities across the country, troubleshooting hardware, software, and networking issues in real time and serving as a trusted technical resource for both customers and internal teams. This is a highly visible role with daily, direct impact on the customers and partners who depend on IPA 's technology — and it offers a genuine breadth of learning across hardware, software, electrical, mechanical, networking, and client-facing skills.
What You'll Do

- Travel onsite to execute installations — uncrating, transporting, and positioning equipment, then connecting power and data, programming, networking, and powering up systems to complete the implementation.

- Serve as the face of IPA onsite, introducing end users (nurses, physicians, administrators) to new equipment and processes and instilling confidence from day one.

- Train clients on software, loading and unloading procedures, common issues, and basic troubleshooting so they're positioned for success after you leave.

- Troubleshoot and resolve complex hardware, software, firmware, and networking issues — both during implementations and on the highest-escalated service calls.

- Maintain proficiency with wiring, soldering, hand tools, and test equipment such as multi-meters and oscilloscopes.

- Support system administration tasks, including foundational Linux knowledge and Clearview software installation and configuration.

- Execute preventative maintenance visits with an eye toward the long-term health of the client's overall program, not just the individual machine.

- Communicate proactively and clearly — daily progress emails, timely escalations, and accurate case documentation in Salesforce — keeping the right people informed at the right time.

- Manage your own travel and expenses efficiently and responsibly, balancing time, cost, and convenience while traveling approximately 80% of the time.

- Anticipate common implementation challenges before they arise, and contribute lessons learned to help make future implementations easier for the whole team.

What You Bring

- Associate's degree or equivalent from a two-year college or technical school preferred; previous field technician experience is ideal.

- A problem-solver who enjoys tackling complex and simple issues alike with enthusiasm.

- A service-oriented mindset, comfortable working with everyone from entry-level staff to C-level stakeholders.

- Strong communication skills, with the flexibility to adapt your style to different audiences.

- Familiarity troubleshooting mechanical, electrical, and networking issues, with a genuine eagerness to keep learning.

- Ability to travel at least 80% of the time and work independently from a home office.

- Ability to lift a minimum of 100 lbs. and perform regular pushing, pulling, stooping, bending, and lifting.

- A valid driver's license and the ability to maintain immunizations required for hospital site access.

- Working knowledge of Microsoft Office; experience with Salesforce is a plus but not required.

You'll Excel If You

- Take ownership of projects and problems, collaborating with and inspiring others along the way.

- Do great work under pressure and bring a genuine sense of urgency to fast-paced environments.

- Are supportive and patient,