Implementation Consultant
About Routeware, Inc.
Routeware is the industry leader in providing software and data analysis that enables public and private enterprises to improve the effectiveness of their waste and recycling programs. Our solutions help organizations save time and money, increase efficiency, improve safety and help make our world a greener place.
Based in Austin, TX, the company employs a distributed team across North America and the UK. Our brands, products, and services provide an all-in-one platform to municipal and private waste haulers and other fleet services. As part of an essential and growing industry, we seek solution-oriented team players who want to positively impact the environment. Our work environment is collaborative, dynamic, fast-paced, and fun with a strong appreciation for innovation and initiative.
Our Mission:
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Transform waste collection to drive a better future for generations to come.
Our Values:
- Adaptability - The waste industry and technology are ever-changing, and the Routeware team never stops adapting to be at the forefront of technology innovation, supporting our customers to stay ahead.
- Mission-driven - At Routeware, it matters to us that our work has a lasting positive impact on our customers' outcomes, our fellow team members' well-being, and the long-term sustainability of our environment.
- Human-first - While technology drives our products; the real, live, caring people at Routeware are the true drivers of meaningful outcomes for our customers.
POSITION OVERVIEW
As an Implementation Consultant,you’lljoin a team responsible for guiding customers through their implementation journey withRoutewaresolutions. Initially, you’ll be focused on our Routeware Elements software, where you will work with our customers’ waste management and street maintenance data, undertaking tasks such as gathering and analyzing data, building and validating models, interacting with customers to ensure the best quality of service and delivering operational routes with documentation.
RESPONSIBILITIES
This is a customer-facing role where you will be interacting with customers and presenting results on a regular basis. Long term you will be expected to cross-train with all our productsin order toeffectively implement our entire suite of offerings.
- Consult with Clients on solutions to accommodate current and future business needs.
- Complete system configurations to meet business requirements.
- Interpret data, analyze results using statistical techniques, and provide ongoing reports.
- Develop and implement databases, data collection systems, data analytics, and other strategies thatoptimizestatistical efficiency and quality.
- Acquiredata from primary or secondary data sources andmaintaindatabases/data systems.
- Identify, analyze, and interpret trends or patterns in complex data sets.
- Filter and “clean” data by reviewing computer reports, printouts, and performance indicators tolocateand correct problems.
- Work with management to prioritize business and information needs.
- Locate and define new process improvement opportunities.
QUALIFICATIONS
- 3 years working experience as an Implementation Consultant or Business Data Analyst.
- Strong Microsoft Excel-based analytical skills with the ability to collect, organize, analyze, anddisseminatesignificant amounts of information with attention to detail and accuracy.
- Exceptional problem-solving capabilities.
- Excellent interpersonal skills, with the ability to work both independently and with peers.
- Good verbal and written communication skills, including delivering effective presentations.
- Adept at queries, report writing, and presenting findings.
- BS in Mathematics, Economics, Computer Science, Information Management or Statistics.
BENEFITS
- Comprehensive benefits (medical with HSA option, vision, dental, and life insurance)
- Paid parental leave
- Medical and Dependent FSA
- 401K match