Implementation Consultant
At Storyteq , we're transforming the way global brands create, manage, and deliver marketing content at scale. With a track record of revolutionising the marketing and production landscape, we've been recognised as a Leader by Gartner year after year in the Magic Quadrant for Content Marketing platform and DAM categories.
Our secret recipe? Leveraging creativity, technology, and data-driven brilliance! When iconic names like Heineken, BMW, and Sky want to transform their creative processes, they turn to us. As part of the Inspired Thinking Group (ITG), we are a powerhouse of over 2,000 professionals committed to turning great ideas into high-performing campaigns. Ready to bridge the gap between visionary pre-sales solutions and rock-solid project plans? As our Implementation Consultant, you'll be translating client dreams into detailed roadmaps, and executable delivery plans that make them real.
Key Responsibilities
- Own implementation projects for new and existing customers, ensuring timely delivery and client satisfaction.
- Lead scoping workshops to capture business requirements, marketing workflows, governance processes, and technical dependencies.
- Share your wisdom on Martech best practices, illuminating the path to maximise platform adoption and success.
- Design bespoke solutions and orchestrate seamless integration workflows.
- Coordinate with internal teams, including Configuration, Product, Engineering, Support, and Customer Success.
- Advise on migration strategies that ensure harmonious coexistence with existing systems.
- Forge strong alliances with third-party agencies for collaboration.
- Build strong customer relationships to ensure high levels of satisfaction and adoption
- Deliver impactful presentations that charm senior stakeholders.
- Uphold and share best practices to ensure consistent delivery excellence.
- Work through timelines and budgets, monitoring project progress, risks, and dependencies, ensuring milestones are achieved.
- Assist customers during go-live and provide post-implementation support.
Requirements
- 2-3 years of SaaS implementation experience.
- Strong understanding of the Martech realm.
- Proven ability to lead stakeholder engagement sessions as well as scoping and solution workshops
- Skilled in translating business requirements and crafting and delivering client-tailored system solutions.
- Proven success in steering client interactions and implementations with strong stakeholder management and communication skills.
- Excellent presentation skills with both technical and non-technical audiences.
- Knowledge of data migration and systems integration concepts.
- Excellent analytical and problem-solving abilities.
- Highly organised, with experience managing detailed project documentation, RAID logs, or configuration checklists without missing dependencies.
- Proficiency with Microsoft Office and project management tools e.g. monday.com, JIRA, Confluence, Lucid etc.
- Meticulous attention ensures nothing slips through the cracks.
- Influence decisions at every level.
- Balance juggling multiple projects simultaneously, meeting every deadline.
- Build trust and foster strong relationships with an infectious enthusiasm.
- Constantly evolve and enrich your professional development.
Benefits
On top of a competitive salary, you can expect a whole load of perks:
- 25 days’ holiday + bank holidays – we understand the importance of you getting some down time.
- Annual Wellbeing Day – enjoy an additional day on us to look after your physical and mental wellbeing.
- Pension Scheme – helping you save towards your retirement home in the sun!
- Corporate Medical Cash Plan – claim back the cost of your medical treatments.
- So many savings – through our online community platform, you can access dozens of daily deals, from money off top brands to discounts on days out.
- Employee Assistance Programme – our people are at the heart of everything we do, so if