Identity Access Management - IAM

This is a remote position.

- This role involves the responsibilities of Logical Access Management (creation, deletion and modification) for business-critical applications and managing infrastructure accounts (Active Directory, exchange, LDAP, chat, Remote Access).

- Creation, deletion and modification of accounts across 150+ applications.

- Supporting New Joiner Day 1 access and secondary access process.

- Use of the IAM tools to perform provisioning

- Ensure all documented procedures are followed in relation to account administration

- Ensuring processes comply with audit requirements, evidence documentation and QA.

- Troubleshooting problems in relation to the applications supported and timely escalate technical and non-technical issues to management and support teams as required

- Process tasks in a timely manner to ensure SLAs are maintained.

- Manage customer's expectations through ongoing communication.

- Incident and Problem management via ServiceNow or any other ticketing tool.

- Detail analysis is required to understand the issue and deliver accordingly.

- Understand different client responses, evaluate and take corrective action.

- Liaise with QA team and identify the areas need to be rectified and take corrective action and save the evidence for audit references.

- Good verbal and written skills are required.

- Drive efficiencies and controls in new and existing service lines/projects/adhoc and deputy tasks

- Escalation of Incidents to the Shift Manager/SDM within office hours and out of hours as per the Incident Management process.

Requirements
Skills that will help the candidate:

- Identifying and managing IT Security risks.

- Knowledge of ITIL concepts and Operations best practices.

- Relevant security certifications will be an added advantage

- MS Office, Query writing, experience in RPA/API automation

- Excellent oral communication and inter-personal skills.

Originally posted on Himalayas