HubSpot Specialist Administrator

This is a remote position.
Position Summary

The HubSpot Specialist serves as the "Right Hand" to the Director of Operations.This is a technical operations role responsible for building,maintaining,and auditing the systems that power internal workflows and client success.The primary focus is on HubSpot management,advanced internal automations,supporting custom coding capabilities,and ensuring data integrity for executive decision-making.

We are seeking a highly organized and technical HubSpot Specialist to ensure our HubSpot environment is clean,automated,and optimized.You will be responsible for platform configuration,robust workflow design,and supporting custom workflows or basic coding enhancements to minimize inefficiencies and candidate mismatches.
Core Responsibilities
1. Operational Infrastructure & Automation
-
Workflows for Ops: Design and manage internal workflows that automate hand-offs between Sales, Onboarding, and Client Success.

-
HubSpot Management: Build and optimize ticket pipelines, set up automated client status updates, and manage Knowledge Base architecture.

-
Process Mapping: Translate SOPs into functional HubSpot automations (e.g., automated reminders, task queues, and notifications).

-
Custom Coding Integration: Support and maintain functional integrations or custom code blocks within HubSpot to extend workflow logic.

2. Data Integrity & "Janitorial" Oversight
-
CRM Health: Conduct weekly audits to ensure contact, company, and ticket properties are being filled correctly.

-
Database Maintenance: Manage deduplication, bulk updates, and property standardization to maintain "one source of truth."

-
System Mapping: Ensure all custom properties align with executive reporting requirements.

3. Reporting & Dashboarding
-
Ops Dashboards: Maintain executive-level dashboards tracking team capacity, ticket resolution times, and client health scores.

-
Performance Tracking: Generate weekly reports to identify bottlenecks in the current service delivery process.

4. Technical Support & Documentation
-
Team Enablement: Serve as the first line of support for team members regarding HubSpot troubleshooting.

-
SOP Development: Create a library of "How-To" videos (Loom) and documentation for all HubSpot-related processes.

​
Candidate Profile
-
The "Systems" Thinker: You look for ways to make the system more efficient rather than just executing tasks.

-
Service Hub Pro: Mandatory extensive experience with HubSpot Service Hub (Professional/Enterprise), including Ticket Status automation and SLAs.

-
Reliable, Resilient & Proactive: You are highly responsive, comfortable in a fast-paced environment, and demonstrate strong resilience, adaptability, and the ability to handle pressure.

-
Technical Coding Alignment: Prior experience performing or supporting custom coding within HubSpot environments is preferred. While candidates do not need to be coding experts, a basic capability, familiarity, and high willingness to learn coding concepts are required.

-
Adaptability & Sourcing Drive: High capacity to learn technical automation tools (e.g., Claude Code) to build independent workflows and prevent misalignment.

Requirements

​
​ Technical Requirements
-
HubSpot Experience: Current certification in HubSpot Settings, Administration, or Reporting with at least 3 years of hands-on experience. Extensive experience with HubSpot Service Hub is mandatory.

-
Advanced Logic Workflow Building: Proven ability to build multi-branch workflows with complex "if/then" logic.

-
Custom Coding Capabilities: Prior experience or baseline capability to perform or support custom coding inside HubSpot environments. Willingness to leverage AI-assisted coding frameworks (e.g., Claude Code).

-
Tool Stack Compatibility: Proficiency with HubSpot, Slack, Loom, and Project Management tools.

​
​
Benefits

Why You’ll Love Being Part of the OAmazing Team

You’re not just taking a jo