HR MANAGER

This is a remote position.
1. OBJECTIVE

The objective of this position is to ensure that the implementation of RSSC training

programs, human resource polices, and service standards result in exceptional guest

satisfaction, excellent crew morale and welfare, and positive business results.

2. RESPONSIBILITIES AND KEY PERFORMANCE AREAS

In particular, this management position contributes to the operational performance of
Regent Seven Seas Cruises by:

1. Leading, coordinating, and implementing management and crew training.

2. Supporting managers in the reinforcement of crew related policies and procedures.

3. Maintaining a productive and supportive professional working partnership with the
Captain, GM, and colleagues at all times

4. Leading and supporting employee recognition programs.

5. Maintaining documents and data required for talent management and human
resources administration.

6. Maintaining operational continuity with a systematic and consistent handover

procedure for replacement Human Resources Manager.
Guest Experience

1. Demonstrates a genuine concern for guests’ wellbeing at all times;

2. Pro-active approach to problem solving;

Crew Experience / Operational and Administrative

1. Communicates daily with General Manager / Captain regarding crew / training issues
thereby fostering a pro-active approach

2. Maintains an up to date vacation schedule for all Hotel, Entertainment, Deck and

Engine crew. Receiving rotations from shore side management, distributing to
relevant department heads as required.

3. Manages requests for changes in Hotel vacation plans, sending all information on a

monthly basis to Director of Shipboard HR in line with company policy.

4. Assists Deck, Engine and Entertainment Mgt as required to ensure that all information

relating to crew rotations, travel arrangements and HR related matters is

communicated to all associated parties in a timely manner.

5. Liaises with concessionaire (with exception of SSSL) department Heads to obtain

their team’s vacation schedules, passing all relevant info also to Crew Purser.

6. Supports HODs in the reinforcement of all personnel standards, policies, training as

well as other issues, following up as required

7. Is out “on the floor” on a daily basis and visible and approachable to managers and

crew, also observing service standards and crew whilst at work

8. Evaluates, making recommendations for the modification of Human Resource related
policies;

9. Recommends and implements RSSC policies relating to onboard promotion/

succession planning and assists and provides guidance to all HODs in regards to

promotions to ensure that they are fair and based on true performance

10. Helps to coordinate all formal disciplinary warnings conducted onboard, regardless of

division. Ensuring that all allegations are investigated, that management is well

informed of all relevant information/facts and that a fair hearing is conducted to protect

the interests and rights of both company and officer/crewmember.

11. Provides management with employee counseling as required following disciplinary

situations, ensuring that any follow up/training required is carried out.

12. Ensures that all crew are evaluated in line with company policy. Assisting and

providing guidance to HODs for any performance review issues, as well as reviewing

all evaluations prior to being issued to crewmember (Inc RSSC and SSSL).

13. To be present at all NRS evaluations issued within RSSC and SSSL departments.

14. Assists the General Manager in following up with department heads regarding any

written comments that appear in the guest comment cards, ensuring corrective action
is completed.

15. Communicates standards of performance to employees

16. Coordinates and organizes the Employee of the Month event together with Captain
and General Manager

17. Recommends and implements approved incentive programs for crew

18. Ensures monthly welfare meetings are carried out