Health Innovation, Account Manager

THE POSITION:

We are seeking a highly motivated Account Manager to join our growing Health Innovation team.

In this client-facing role, you will be responsible for managing and expanding strategic relationships with clients while driving the development and delivery of strategic consulting and projects. Working alongside multidisciplinary experts across strategy, medical affairs, market access, technology, policy, communications, and innovation, you will play a key role in driving both client success and growth.

You will support pharmaceutical, biotechnology, medtech, digital health company, healthcare providers and institutional stakeholders in designing and implementing healthcare innovation initiatives across digital health, patient engagement, artificial intelligence, connected care, and innovative models of care.

This position offers a unique opportunity to make a real impact – both in the lives of patients and in shaping the future of health - within a dynamic and fast-growing environment.

Please submit CV in English.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Client Relationship Management

- Serve as a primary point of contact for assigned clients, building trusted relationships.

- Understand client business objectives, challenges, and strategic priorities to proactively identify opportunities for support and growth.

- Translate market, healthcare system, and stakeholder insights into actionable recommendations.

- Ensure high levels of client satisfaction through effective communication, responsiveness, and project oversight.

- Manage ongoing client engagements and coordinate activities across multidisciplinary project teams.

- Support account planning activities, including client mapping, stakeholder engagement, and growth strategies.

Project Management & Delivery Excellence

- Manage multiple concurrent projects while maintaining high standards of execution and client service.

- Lead the planning, execution, and successful delivery of client projects

- Define project scope, objectives, timelines, deliverables, governance structures, and resource allocation in alignment with client expectations.

- Monitor project progress, budgets, milestones, risks, and dependencies to ensure projects are delivered on time, within scope, and within budget.

- Foster effective collaboration and coordinate multidisciplinary teams including strategists, medical experts, consultants, analysts, communication specialists, and external partners.

- Facilitate project governance meetings, status updates, steering committees, and client review sessions.

- Identify and mitigate project risks, escalating critical issues when appropriate and implementing corrective actions when necessary.

- Ensure the consistent quality and accuracy of project outputs and client deliverables.

- Establish and track project KPIs and success metrics, providing regular performance reporting to clients and internal leadership.

- Ensure compliance with relevant healthcare, regulatory, quality, and data privacy requirements where applicable.

Account Growth

- Identify opportunities to expand assigned clients and contribute supporting account development strategies and strategic partnership initiatives.

- Support proposal development, pitch preparation, and commercial discussions with prospective and existing clients.

- Collaborate with internal teams to develop innovative solutions aligned with client needs and market opportunities.

EXPECTATIONS OF THE JOB:

-
Travel: (not frequent: domestic and international)

- Hours: (minimum 40 hours per week)

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES:
Required

- Bachelor's or Master's degree in business administration, marketing or a similar

- 3–5 years of experience in account management roles.

- Strong understanding of healthcare ecosystems, healthcare innovation, and industry dynamics.

- Demonstrated ability to manage client relationships and multiple projects simultaneously in a fast-paced