Head of ETP, Voltron Platform
Company Description
Zayo provides mission-critical bandwidth to the world’s most impactful companies, fueling the innovations that are transforming our society. Zayo’s 141,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers. Zayo’s communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access. Zayo serves wireless and wireline carriers, media, tech, content, finance, healthcare and other large enterprises.
We are seeking an experienced Head of ETP, Voltron Platform(Billing Platform) to lead the end-to-end billing function for a large, complex B2B telecommunications and digital infrastructure business. This role will own billing strategy, execution, controls, systems, and transformation, with particular responsibility for the company’s Zuora Billing platform.
The successful candidate will oversee high-volume recurring, usage-based, milestone, installation, and one-time billing across a diverse portfolio of fiber, network, connectivity, colocation, cloud, and managed-service products. This leader will partner closely with Sales, Order Management, Finance, Revenue Accounting, Accounts Receivable, Tax, Customer Operations, IT, and Product teams to ensure invoices are accurate, timely, contractually compliant, and scalable.
This is both an operational and transformational leadership role. The Head of Billing will be expected to strengthen billing controls, reduce revenue leakage and customer disputes, improve automation, establish clear performance metrics, and optimize the broader quote-to-cash process.
Location: This fully remote work position will consider applicants that currently reside in the continental United States. For applicants that reside in the Denver, Colorado metro area, this role will be a hybrid work position.
Key Responsibilities
Billing Operations Leadership
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Own the complete billing lifecycle, including billing account setup, subscription activation, usage processing, invoice generation, invoice delivery, credits, adjustments, rebills, cancellations, and account closure.
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Lead billing for complex enterprise and carrier customers with recurring, usage-based, project-based, milestone, installation, and one-time charges.
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Ensure invoices are issued accurately and within agreed billing cycles, customer requirements, and contractual terms.
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Establish and maintain standardized billing policies, procedures, operating calendars, controls, and service-level agreements.
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Manage billing exceptions, unbilled items, manual adjustments, credit and rebill activity, invoice holds, and billing backlogs.
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Coordinate month-end, quarter-end, and year-end billing activities with Finance, Revenue Accounting, Accounts Receivable, and the Controller organization.
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Serve as the senior escalation point for material billing issues, customer disputes, contract interpretation questions, and billing-system incidents.
Zuora Ownership and Optimization
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Act as the senior business owner for Zuora Billing, including platform governance, configuration strategy, enhancement prioritization, and operational performance.
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Oversee Zuora functionality related to product catalogs, rate plans, subscriptions, amendments, usage, bill runs, invoice schedules, taxation, payments, credits, and account hierarchies.
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Ensure Zuora configuration supports complex telecom and infrastructure commercial models, including:
- Monthly recurring charges
- Non-recurring charges
- Installation and construction charges
- Usage and consumption billing
- Minimum commitments
- Tiered and volume pricing
- Ramp agreements
- Co-termination
- Contract renewals
- Early termination charges
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Multi-site and parent-child customer relationships
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Partner with IT and enterprise architecture teams to maintain reliable integrations between Zuora and systems such as Salesforce, CPQ, orde