Head of Client Operations

Head of Client Operations (Cold Email, Client Success, Campaign Performance – Remote, U.S. Hours)
About the Role

We’re hiring a Head of Client Operations to own everything that happens after a client signs — from campaign performance to retention and results.

This is a high-ownership role where you’ll manage client relationships, optimize cold email campaigns, and ensure delivery quality at scale . You’ll work directly with the founder, outreach team, and developers to keep campaigns performing and clients satisfied.

If you’ve operated in fast-growing startups , understand cold email and lead generation , and can take full accountability for outcomes — this role is for you.
Responsibilities
Client Relationship Ownership

- Act as the primary point of contact for 20–30 active clients

- Lead client check-ins, manage expectations, and handle ongoing requests

- Proactively identify risks and prevent churn

- Own client satisfaction, retention, and long-term success

Campaign Performance & Optimization

- Diagnose and fix underperforming cold email campaigns

- Troubleshoot deliverability issues, list quality, and low-converting copy

- Review and QA campaigns before launch

- Continuously optimize campaigns for performance and results

Processes, Systems & Documentation

- Build and refine delivery processes and documentation

- Create scalable playbooks and workflows

- Track SLAs, client health metrics, and performance standards

Cross-Functional Collaboration

- Work closely with developers on technical and infrastructure issues

- Coordinate with the outreach team on execution and optimization

- Report directly to the founder on client health, risks, and performance

Requirements

- Experience leading client operations, account management, or delivery in a startup environment

- Strong background in cold email, lead generation, or outbound campaigns

- Hands-on expertise in:

- Cold email strategy

- Copywriting

- Deliverability and inbox placement

- Campaign optimization

- Ability to personally write and improve campaign copy

- Technical understanding of APIs, automations, and data workflows

- Experience using AI tools for day-to-day operations and optimization

- Strong problem-solving skills and ability to operate in fast-changing environments

- Comfortable working remote with U.S. client time zones

Nice to Have

- Experience in high-growth startups or early-stage companies

- Experience managing multiple client accounts simultaneously

- Familiarity with outreach tools and campaign infrastructure

Tools & Tech

- Cold email platforms and outreach tools

- CRM and campaign management tools

- AI tools for content, analysis, and optimization

- Automation tools and API integrations

Why Join

- Own end-to-end client operations and campaign performance

- Work directly with the founder in a high-impact leadership role

- Operate in a fast-growing startup environment

- Opportunity to build and scale systems, processes, and playbooks

- Fully remote role with high ownership and autonomy

What Success Looks Like

- High client retention and low churn

- Strong campaign performance and deliverability outcomes

- Consistent, high-quality client experience and satisfaction

- Scalable and efficient delivery systems and processes

Apply Now

If you’re a Head of Client Operations who can own client success, optimize campaigns, and drive results , we’d love to hear from you.

Apply now and help scale high-performing client operations in a fast-growing environment.

Originally posted on Himalayas