Head of Client Delivery
Head of Client Delivery – Client Success, Implementation, AI & GTM Systems
Full-Time | Remote | U.S. Business Hours
About the Role
At Pavago , one of our clients is hiring a Head of Client Delivery to own the post-sales journey from onboarding and implementation through adoption, retention, and expansion.
This is a senior, hands-on role for someone who can manage complex client implementations, build trusted relationships, and translate business goals into effective AI, automation, and GTM workflows .
You’ll work closely with Sales, Product, Engineering, and leadership to ensure clients launch successfully, see value quickly, and remain successful long term.
What You’ll Own
Client Delivery & Implementation
- Own client onboarding, implementation, adoption, and ongoing success
- Manage multiple implementations, timelines, milestones, and deliverables
- Translate client goals into clear workflows and execution plans
- Drive faster time-to-value and successful adoption
- Identify risks, blockers, and delivery issues before they escalate
Client Success & Retention
- Own client satisfaction, retention, and account health
- Build strong relationships with key client stakeholders
- Lead client reviews, implementation updates, and strategic conversations
- Manage escalations and drive issues through resolution
- Identify opportunities for expansion and deeper adoption
AI, Automation & GTM Systems
- Support implementations involving AI, CRM, GTM, automation, and integrations
- Translate business requirements into technical workflows
- Partner with Product and Engineering on integrations and custom use cases
- Optimize client workflows for efficiency, scalability, and measurable outcomes
Process & Leadership
- Build and improve onboarding playbooks, SOPs, and delivery processes
- Standardize implementation workflows as the client base grows
- Improve visibility into client health, milestones, risks, and outcomes
- Partner with leadership on retention, expansion, and Client Delivery strategy
What We’re Looking For
- Senior experience in Client Delivery, Customer Success, Implementation, Solutions Engineering, or Technical Account Management
- Proven experience managing complex client implementations
- Strong understanding of GTM systems, CRM platforms, automation, and integrations
- Strong client-facing and stakeholder management skills
- Ability to work effectively with both technical and non-technical teams
- Excellent written and spoken English
- Strong project management, problem-solving, and ownership skills
- Comfortable working remotely during U.S. business hours
Nice to Have
- Experience with ChatGPT, Claude, Clay , or similar AI/GTM tools
- SaaS, AI, technology, or high-growth startup experience
- Experience scaling Client Success or Implementation functions
- Experience with complex technical integrations and automation workflows
What Success Looks Like
- Faster client onboarding and time-to-value
- Strong implementation and adoption rates
- High client satisfaction and retention
- Fewer delivery risks and escalations
- Increased account expansion and long-term client value
- Scalable and consistent Client Delivery processes
Why This Role Stands Out
- Own the complete post-sales client lifecycle
- Work at the intersection of AI, automation, GTM, and client success
- Direct impact on retention, expansion, and client outcomes
- High visibility across Product, Engineering, Sales, and leadership
- Fully remote with significant ownership and growth potential
Interview Process
- Initial Application Review
- Spark Hire Intro Video
- Client Delivery / Implementation Interview
- Client Interview
- Offer & Onboarding
What Happens After You Apply
After applying, you’ll receive an email invitation from Spark Hire to complete a short Intro Video. This helps our hiring team learn more about your client delivery, implementation, technical, and communicat