Head of Client Delivery
Head of Client Delivery (Client Success, Implementations & AI Solutions)
Position Type: Full-Time, Remote
Working Hours: U.S. Business Hours
About the Role
At Pavago , one of our clients is hiring a Head of Client Delivery to lead the complete post-sales client lifecycle—from onboarding and implementation to adoption, expansion, and long-term client success.
This is a senior, hands-on leadership role where you’ll be responsible for ensuring clients successfully implement AI-driven solutions, realize measurable business outcomes, and receive an exceptional delivery experience.
You’ll serve as the primary owner of delivery quality, operational excellence, client satisfaction, and long-term account health while partnering closely with Sales, Product, Engineering, and Client Success teams.
This is not purely a management role. You’ll remain actively involved in client implementations, escalations, process development, and strategic delivery initiatives.
What You’ll Own
Client Delivery & Implementations
- Own the end-to-end client delivery lifecycle from post-sale handoff through onboarding, implementation, adoption, and expansion.
- Develop structured onboarding plans, implementation roadmaps, and adoption strategies.
- Oversee multiple concurrent client implementations while ensuring quality, timelines, and successful outcomes.
- Drive measurable business value through effective delivery execution.
Client Success & Strategic Partnership
- Serve as the executive owner for client satisfaction and delivery success.
- Build trusted relationships with executive, operational, and technical stakeholders.
- Guide clients through implementation decisions, workflow optimization, and adoption planning.
- Lead complex client escalations and proactively drive successful resolutions.
Technical Delivery & GTM Collaboration
- Partner with Sales, Product, Engineering, and Client Success teams throughout implementation.
- Translate client business objectives into scalable technical and operational execution plans.
- Ensure AI workflows, automations, and system integrations support client goals.
- Align delivery processes with scalable internal best practices.
Process Development & Operational Excellence
- Build and continuously improve onboarding playbooks, implementation frameworks, and delivery workflows.
- Identify risks early and proactively mitigate implementation challenges.
- Create scalable systems that improve delivery consistency and operational efficiency.
- Use client feedback and performance metrics to refine processes.
Leadership & Cross-Functional Collaboration
- Collaborate closely with Client Success, Product, Sales, and Engineering leadership.
- Support retention, expansion, and long-term customer success strategies.
- Provide operational insights that influence product development and service improvements.
- Help scale the overall Client Delivery organization.
What Makes You a Strong Fit
- Strategic leader with a hands-on execution mindset.
- Strong ownership and accountability.
- Excellent client-facing communication skills.
- Comfortable engaging both technical and non-technical stakeholders.
- Proactive problem solver with strong escalation management experience.
- Passionate about client outcomes, adoption, and operational excellence.
- Able to build scalable systems in high-growth environments.
Required Experience & Skills
Experience
- Senior-level experience in:
- Client Success
- Solutions Engineering
- Technical Account Management
- GTM Engineering
- Implementation Leadership
- Proven success managing enterprise or high-value client relationships.
- Experience leading complex implementations and post-sales delivery programs.
Technical Knowledge
- Strong understanding of:
- Modern GTM technology stacks
- Workflow automation
- AI-enabled business processes
- Experience coordinating technical implementations and operational workflows.
Leadership